Customer Service Representative jobs in United Kingdom

We have a great opportunity for an experienced & motivated Account Executive with a general Commercial background, to join our team here at Ravenhall (part of the Jensten Group). You’ll be based at our Leeds office (we can be flexible with other locations- Shipley, Skipton, Hull), and we offer hybrid working for flexibility.

Reporting to the Sales Manager, the main purpose of the role is to retain and grow an existing book of business for the surrounding areas- the focus here being on growth. The book is made up of long-standing clients, who have a strong relationship with us.

You’ll be working closely with a team of dedicated & capable Account Handlers, who will be there to help and achieve the desired outcomes.

• Offer and present insurance solutions including insurance policies and other risk management solutions, with purpose to secure renewal and/or new business. To assist in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
• Identify and pursue cross-selling, up-selling and similar opportunities. Utilise all leads provided to you by the company and develop new and efficient ways to increase the quote volume.
• Achieve or exceed agreed volume of Quotes/Sales/Income generated from all marketing sources including own personal prospecting activity.
• To understand client’s business operations, opportunities and risks and their approach to risk management and insurance.
• To ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA

About you

• Insurance industry background- especially in Commercial (essential)
• Passion and flair for maximising opportunities/ new business (essential)
• Have an existing client base to bring across, to help grow the book of business (ideally)
• Great customer service and communication skills
• Excellent telephone manner, being able to network & build working relationships easily
• Drive and genuine passion to learn and develop within Insurance and sales
• Worked in a similar role previously, with experience of working with Insurers and clients
• Good attention to detail and can multi-task, updating relevant systems and admin
• Acturis system knowledge (ideally)

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £650m GWP into the market via our retail insurance broking, Lloyd\'s and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus.Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

And that is why you should join us!

Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.

To learn more about Benefits at Jensten - Jensten Group (jenstencareers.co.uk) click here.

#LI-LP1