Customer Service Representative jobs in United Kingdom

We are looking for a dedicated Account Executive to join us in our fantastic Bristol office. We have a rapidly expanding client pool, and a growing team with client satisfaction at the core of what we do.

This opportunity presents the leverage of a highly successful office that has been generating results for the last 15 years, with a strong foothold in the market, in order to increase revenue from our existing partnerships. Our team in Bristol is supportive, dedicated and focused. We collaborate across departments to upskill our team, uncover challenges from our clients and find the solutions.

The Account Executive role will support the full cycle delivery of our digital media campaigns. This is a fast-paced role involving high levels of client communication (phone and video call based), internal coordination of key staff (Editorial, Digital, Creative) and first-class organisational ability to manage multiple campaigns simultaneously.

Act as the main point of contact for a select group of clients across our web brands, coordinating closely with teams across our various offices and departments

Take the lead on all client meetings through each stage of the account management process, from discovery calls and campaign launches through to progress checks and reports, leading up to campaign renewals

Actively contribute to overall quarterly team targets and increase conversion rates in line with personal targets

Work closely within our KL/KTM based production, digital, creative and editorial staff on client requirements

Understand client needs in detail, and have ability to find solutions to their challenges

Identify opportunities during the campaign lifecycle for upselling, cross-selling or renewing partnership before campaign has come to an end

Establishing opportunities for larger pitches in collaboration with Account Director

Establish strong relationships with clients and develop a pipeline of accounts

Provide meaningful insights and benchmarking data to add value to client calls

Manage coordination with our digital, editorial and creative teams to deliver content and hit our KPIs for each campaign & complete client reports

Identifying bottlenecks and obstacles, working on solutions

Maintaining communication with clients after campaigns finish, to ensure they return as a client

Proactive, positive attitude with ability to use initiative

Passionate about expanding, upselling and growing relationships into key accounts, and experience of managing clients through this process

Phone/video call based client service experience from a similar role

Eager to learn and develop skillset while supporting our world-class account management team

Ability to handle multiple accounts with attention to detail, ensuring client satisfaction

A background in account management or client facing services is preferable

Target driven coupled with problem solving skills to handle challenging situations and conversations

Can-do attitude and energy that aligns with Hybrid’s growth ambitions

Highly personable and able to build a rapport with clients and colleagues quickly in a professional manner

Keeps calm and delivers to high standards under pressure

Ideally a relevant qualification within marketing/ advertising, however not a must as product and industry training will be provided

Work with an award winning, well structured, & dedicated client services team who are passionate about delivering exceptional results!

Highly lucrative quarterly bonus structure for achieving targets

Lead strategy and delivery for high impact & high value higher education campaigns

High-growth digital media organisation with 5 offices globally

Experience rapid career progression across our thriving business and expanding global team

£25 monthly contribution to your physical health costs (e.g. gym membership)

Paid training for career accreditations

Internal mobility options and established career paths

Team rewards, incentives (early Friday finish) & P&R away days

Access to Head Space & other counselling services to contribute to mental wellbeing

Friday drinks, office away days and Summer/Winter Parties (we love a get together!)

Free fruit & snacks and a free weekly breakfast on Wednesdays