Customer Service Manager jobs in United Kingdom

As a Team Leader at Langdon House Care Home, you will be responsible for leading, managing and supporting our care team who are passionate about delivering making moments for our residents and delivering high quality care.

About Langdon House Care Home: Langdon House is an exceptional residential care home in Cambridge. At Langdon House we pride ourselves on our family-feel, attractive gardens and providing outstanding care to each of our residents.

We’re based in a quiet nook in Chesterton on the north eastern side of Cambridge, three miles from the city centre. Our home offers fantastic 24-hour care to up to 51 residents.

As a Team Leader, you’ll play a key part with care delivery in the home. Our Team Leader supports us to ensure the highest standards of care are achieved in all areas of the home.

One of our values is Celebrating Every Individual and we have fantastic Learning and Development options at Athena Care Homes to support your progression. Development from this role can take you onto CHAPS or nursing positions, and we offer fully funded apprenticeships to help you achieve an NVQ Level 3 in Health & Social Care. However, if the traditional qualifications aren\'t for you, or you have a specific interest, we have a variety of other options to support your career journey.

£15.30 per hour.

0-hour contract. Up to full-time hours available with 12-hour shifts, plus handover time, worked on a rota basis from Monday to Sunday.

20 Union Lane, Chesterton, Cambridge, CB4 1QB – 3 miles from the city centre.

• To be central to our care. Providing leadership and direction to the care team whilst on duty.
• Assist, motivate and inspire passion into our care team to deliver exceptional outcomes in care.
• Manage supervision, appraisal and performance management of our care team. Celebrating every individual and helping our team to achieve their potential.
• To carry out enhanced clinical care duties; clinical observations of blood pressure, pule, respiration rate, temperature and blood oxygenation level and monitor urine output.

• A passion for care – we’re looking for a genuinely caring individual who will put the needs of our residents first.
• Experience in a similar senior care position.
• You must hold an NVQ Level 3 in Health & Social Care.
• Proven track record for leading, empowering, supporting & motivating a team.

• Fully comprehensive induction.
• Competitive salary, plus enhancements on bank holidays.
• 28 days of holiday per year.
• Free Blue Light Card & access to the Blue Light discount platform.
• Refer a friend scheme.

Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk).

We want to be the first choice for high quality residential, nursing and dementia care, leaving a positive legacy within our communities.

Our care homes are managed by amazing and passionate people, including strong leadership by our home managers with dedicated care, clinical, hospitality and activities teams to provide exceptional care and experience, achieving brilliant outcomes for people in our care.

We hold our values close to our hearts and ensure that team members throughout each of our residential and nursing homes understand them and what importance they hold. We approach everything we do with thought, and we deliver with passion.