Front Office Supervisor - Six Senses London

Intercontinental Hotels Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An esteemed hospitality group is seeking a Front Office Supervisor for their luxury London location. This role involves overseeing guest check-in processes, addressing inquiries, and ensuring high service standards are met. Candidates should possess a minimum of two years’ experience in a similar role, alongside strong technical skills in hotel systems and customer service. The position offers a competitive salary, and passion for service excellence is crucial.

Qualifications

• 2 years’ experience in a similar role in luxury hotels.
• Proven results in guest satisfaction and service quality.
• Ability to handle emergencies and guest feedback effectively.

Responsibilities

• Greet guests and handle check-in procedures efficiently.
• Manage guest satisfaction and respond to queries.
• Coordinate room assignments and ensure cleanliness standards.

Skills

Fluent in English

Technical skills in MS Office

Education

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Tools

MS Office

PMS

CRM platforms

Job description

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Join to apply for the Front Office Supervisor - Six Senses London role at IHG Hotels & Resorts

As Front Office Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following:

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
• Review arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensure that any discrepancies are resolved.
• Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
• Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
• Assist in scheduling, training and providing feedback to Front Office Receptionists.
• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.
• Knowledge and strict adherence to LQA standards.
  
  

Qualifications

To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar or greater role in luxury hotels with proven results. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiar with various hotel systems including POS, PMS and CRM platforms
• Fluent in English; I understand that additional languages are preferred.
  
  

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses London It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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