Goldsmiths Supervisor Vacancy

Gswarrington; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury retail organization in Warrington is seeking an experienced Supervisor to enhance client experience and lead a showroom team. The ideal candidate will have strong leadership skills and a passion for delivering exceptional service. Responsibilities include supporting management to achieve targets, inspiring team members, and fostering client relationships. This position offers an opportunity to work in a prestigious environment with a renowned luxury brand.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Share Save Scheme

Birthday off every year

Free wellbeing tools and resources

Enhanced maternity pay

Qualifications

• Previous experience supervising or leading a team.
• Strong focus on delivering outstanding client service.
• Committed to exceeding expectations and creating memorable experiences.
• Excellent communication and interpersonal skills.
• Willing to go the extra mile to support both clients and your team.

Responsibilities

• Deliver an exceptional client experience.
• Support the management team in achieving targets.
• Inspire others with product knowledge and passion.

Skills

Client relationship building

Team leadership

Outstanding client service

Communication skills

Problem solving

Job description

Are you an experienced sales team leader or supervisor?
Do you have ambitions to grow and progress within the world of luxury retail?
Can you create lasting relationships with clients beyond a single purchase?
Are you skilled at tailoring solutions to meet individual client needs?
Do you have the confidence and expertise to represent a prestigious brand?

As a Supervisor, you’ll be a key part of our showroom team, delivering an exceptional client experience and ensuring every visit is memorable. You’ll support the management team, help drive personal and team targets, and play a vital role in the store’s success by sharing best practices, growing your product knowledge, and inspiring others with your passion for our exceptional range of products.

About You

Previous experience supervising or leading a team

Strong focus on delivering outstanding client service

Committed to exceeding expectations and creating memorable experiences

Excellent communication and interpersonal skills

Keen to develop your retail and product expertise

Willing to go the extra mile to support both clients and your team

About Us

With over 230 years of heritage, Goldsmiths is one of the UK’s leading watch and jewellery retailers, with more than 55 showrooms nationwide. We were the first official Rolex stockist in the UK in 1919 and even crafted the Rugby League Trophy. Our collections include an extensive range of diamond jewellery, engagement rings, and wedding rings, as well as luxury watches from brands such as Rolex, Omega, and TAG Heuer.

Goldsmiths is part of the Watches of Switzerland Group, a FTSE 250 company with nearly 3,000 employees across the UK, Europe, and the US. We operate over 190 showrooms, including 77 dedicated mono-brand boutiques, and seven e-commerce sites. Our success is built on strong partnerships with the world’s most prestigious watch brands, innovative technology, and a passionate, highly trained team committed to delivering a modern, luxury experience.

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Share Save Scheme

Birthday off every year

Free wellbeing tools and resources

Enhanced maternity pay

At Watches of Switzerland Group, we value diversity and are committed to creating an inclusive workplace that celebrates unique backgrounds and perspectives. Applications are reviewed anonymously, focusing purely on your skills, experience, and qualifications.