Team Leader

greene king; London, Little Bookham, Barrow-in-Furness, Dudley, Maidenhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known hospitality brand is seeking a Team Leader to join their London pub. In this role, you'll provide outstanding service to customers, oversee bar operations, and lead the team during busy shifts. Ideal candidates will have strong customer service backgrounds and a keen eye for detail, ensuring that every guest enjoys their experience. The company offers competitive salary packages, generous discounts, and career development opportunities.

Benefits

Discount of 33% for you and 15% for loved ones

Free employee assistance program

Discount at Greene King Inns and hotels

Wagestream access to wages

Qualifications

• Proven experience in customer service and leadership.
• Ability to remain calm under pressure.
• Strong problem-solving skills.

Responsibilities

• Lead and coordinate the team during shifts.
• Ensure high standards of service and cleanliness.
• Resolve issues in management's absence.

Skills

Customer Service

Attention to Detail

Teamwork

Adaptability

Job description

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs like clockwork! You’ll ensure the team maintains high standards and that our customers are kept happy.

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.