Customer Service Manager jobs in United Kingdom

About the Role: As a Valeting Support Manager you will support our Contract Managers in growing and maintaining high-performing valeting operations. This is a hands‑on role focused on operational excellence, compliance, and maintaining the highest brand standards through regular site visits, coaching, and audits.

This role is field based in: Greater Manchester.

This role will include the option of a company car or car allowance.

• Support, coach, and train site teams to deliver exceptional results and uphold company standards.
• Conduct daily checksacross assigned sites to ensure compliance and performance consistency.
• Carry out quarterly SAS (Safety and Standards) visits within your region.
• Deliver and coordinate training sessions for new valeting site launches.
• Attend key site meetings and contribute to continuous operational improvement.
• Manage two operational regions, including:
  • 4 days per week visiting 4–5 stores daily auditing.
  • Availability to work two weekends per month as part of the rota.
  • 1 day per week dedicated to development, SAS, and reviews with the Head of Valeting.
  • Flexibility to adapt to operational requirements.
• Review declined work orders and follow up on action points.
• Participate in weekly Regional Teams calls.
• Complete 3 contractor audits and 4 near‑miss reports per quarter.
• Undertake overnight stays as required to support site visits and operational needs.

• Excellent communication, organisational, and interpersonal skills.
• Previous experience in retail or valeting operations is advantageous but not essential.
• Highly self‑motivated and capable of working independently.
• Strong diary and time management abilities.
• Willingness to travel extensively and work flexibly to meet business demands.

MFG is committed to being a great place to work. We are very proud of what we do and are continually striving to be better. At MFG, we encourage our people to take responsibility, embrace change and challenge the norms.

We have a culture of striving to deliver the best service to our customers while also bringing out the best in our people. We recognise the strength of teamwork and we celebrate our successes together. Our people are rewarded well for their efforts, recognising the valuable contribution that everyone makes to our business.

• Life Insurance
• Enhanced Pension Scheme
• Employee Assistance Programme
• Training & Development
• Employee Recognition Scheme
• Online Discounts

10 Bricket Road, St Albans, Hertfordshire, AL1 3JX