Customer Service jobs in United Kingdom

Gas Service Engineer- Home based - Ideally located in the West Coast

The Customer Engineering team at Calor Gas are looking to recruit an engaging and proactive Gas Engineer providing engineering services and emergency response to Calor customers in the area.

Calor Gas is the UKs leading LPG supplier. We offer a range of off grid energy options for heating, cooking and other needs, to homes and businesses including sectors such as agriculture, transport and manufacturing.

Competitive salary dependent on experience

Plus, additional benefits such as.

• Single Private Medical Insurance cover with the opportunity to add Family at discounted rate
• ERs Pension contribution 4.5% for first 2 years and 7.5% after 2 years
• 4x salary life assurance cover from day 1
• Income protection 50% of salary after 2 years
• Market leading retailer discount scheme with major retailers
• Holiday purchase scheme
• Discounted gas and appliances
• Eye test and glasses expenses every 2 years up to £90
• Holiday increasing with length of service
• Corporate Headspace subscription
• Annual flu vaccination

A company vehicle, mobile phone and tablet also provided to complete your role!

Key responsibilities will include:

• Installing and maintaining Calor’s bulk tanks and assets at customer sites.
• Travel (van and fuel provided) in order to meet customer service standards for our largely rural customer base
• The role requires participation in a standby rota to respond to gas emergencies out of normal working hours. Therefore, you will need to have a flexible, positive, and adaptable approach. Additional rates of pay apply.

As such we would like you to have/be:

• ACS Gas Qualified.

• Experience in dealing with customers and providing excellent customer care.
• Any relevant gas engineering experience would be considered useful, and an understanding of LPG and the installation and maintenance of bulk LPG tanks and cylinders would be a distinct advantage.
• Have knowledge of relevant legislation and industry standards, including Health and Safety awareness
• Be able to follow procedures and instructions
• Full industry specific training and support will be given to the right individual.
• A Full Manual UK driving licence is essential.

As part of our field-based team, you will take part in Calor’s training programme and will build the skills and knowledge of installation and maintenance work needed to provide the best service possible to our customers. This will include providing you with the knowledge and skills you need to support our 24/7 emergency response service which is an essential part of what we do!

Key Behaviours we look for in a Calor Gas LPG Engineer:

• Have a safety-first mindset
• Be curious, ask questions and be able to learn and absorb key knowledge required
• Be flexible in your approach to work
• Be willing to travel
• Be able to communicate clearly
• Have excellent customer service skills, be patient and ensure customer needs are met
• Be a team player and works well with others
• Listen well and quickly builds rapport
• Seek and be open to feedback and shares information with others
• Have good organisational skills
• Be able to monitor quality and reject sub-standard work

Opportunities to progress, to develop and to be recognised for your achievements are part of our daily life, and we want to share that with you! Together with your commitment, drive and personal performance, we believe you can bring out the best in yourself at Calor.

If this sounds like an opportunity you’re interested in, please apply.

To be considered for the above opportunity you must be eligible to live and work in UK and hold a full driving licence that is valid for you to drive in the UK. You must also be medically fit to drive.

We are a responsible business where safety is our number one priority. As such, during any visit to, or employment with Calor, you may be randomly selected to undergo a drugs and alcohol test. Such results, which would be shared with you, may be taken into consideration in relation to any employment application or continued employment.

If you are successful in being offered this role, you may be required to carry out pre-employment checks including but not limited to a DBS (basic disclosure) check.

Calor Gas Ltd. is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.