Tech Bar Office Technology Specialist

Cooley LLP; City of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading law firm in London seeks a Tech Bar Office Technology Specialist to support technology queries and setup. The role requires a minimum of three years' technical experience and a strong client-service orientation. Responsibilities include troubleshooting technology issues and managing hardware resources. Candidates should be proficient with Windows and MS Office suite. This role offers benefits like health insurance and enhanced family leave.

Benefits

Health and dental insurance

Pension

Wellness programs

Qualifications

• Minimum of three years applicable and relevant technical experience.
• Proficient knowledge of Windows operating systems, especially Windows 11.
• Minimum one year of experience in data management.

Responsibilities

• Use ticketing system to track customer reports of technology issues.
• Provide on-site technical assistance for equipment setup.
• Prepare equipment and follow processes for new starters.

Skills

Customer service skills

Attention to detail

Analytic skills

Problem-solving skills

Education

Educated to ‘A’ level or equivalent

Tools

Windows operating systems

MS Office suite

Job description

The Technology Office Operations team are seeking a Tech Bar Office Technology Specialist.

Position Summary

Cooley Information Services (IS) embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Office Technology Specialist is expected to recognize that the Cooley IS department is a service organization, first and foremost, and will be evaluated on this requirement equal in importance to the technical and operational responsibilities outlined later in this document.

Under direct supervision, ensures that office computers, printers, scanners, telephones, and other computer or telephone related devices are productively deployed and used. Assists service desk personnel and local Senior Office Technology & Network Operations Manager – UK and Europe with troubleshooting and operational maintenance of desktop systems. Performs various technical duties, which include, but are not limited to, the following:

Position Responsibilities

• Use of ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral issues.
• Host the Tech Bar and provide support for ‘walk‑up’ queries.
• Provide on‑site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support as needed.
• Prepare equipment and operate quality assurance with regards to equipment preparation, following defined processes, e.g. for new starters, including those starting in groups as part of annual Legal Talent initiatives.
• Install and configure replacement desktop, laptop, and associated equipment in accordance with firm defined installation processes or guidelines.
• Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners, and Cooley‑issued mobile devices (iPhones, iPads).
• Troubleshoot and coordinate repairs of hardware and software with vendors.
• Troubleshoot and resolve wireless or wired connectivity issues for internal and external customers.
• Isolate customer problems with hardware and/or software and elevate to colleagues as necessary.
• Assist HR and Facilities with ergonomic equipment setups following DSE workstation assessments.
• Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates, and provide relevant, factual, accurate feedback.
• Operate procurement process, including engagement with suppliers, creating purchase orders, coordinating and communicating re: equipment delivery and invoicing.
• Enter data into and manage & maintain asset/inventory databases including in‑office stock, to track information pertaining to hardware.
• Operate disposal process for equipment being decommissioned, including, but not limited to, asset database updates, device data clearance, and liaising with external firms regarding recycling and/or disposals.
• Track Change Forms relating to new hires, departures, support and name changes.
• Set‑up and regular maintenance of conference room audio visual equipment, including liaising with the 3rd party Audio Visual support supplier.
• Meeting set‑up and support for conferencing systems.
• Provide set‑up and technical support for off‑site/remote client meetings, trials or conferences.
• Familiar with software applications used at Cooley and prepares documents, statistical charts, graphs and spreadsheets, and can analyse and report on data, to a good level of quality and in a timely manner, as needed.
• All other duties as assigned or required.

Skills & Experience

Required

• Minimum of three years applicable and relevant technical experience.
• Educated to ‘A’ level or equivalent.
• Proficient knowledge of Windows operating systems including but not limited to Windows 11 and solid working knowledge of MS‑Office suite ranging from 2016 and higher.
• Availability to work overtime and in alternative offices as required.
• Minimum one year experience in data management.

Preferred

• Basic networking architecture knowledge including but not limited to TCP/IP, DHCP, and DNS.
• Prior experience working in a law firm or professional services industry.

Competencies

• Exceptional customer service skills with a professional, client‑service orientation and demeanour.
• Exceptional attention to detail and accuracy in all aspects of the role, including written and oral communications and presentation skills, data entry, equipment ordering & disposal, and stock management.
• Good analytic skills and effective presentation skills to enable effective customer support and collaboration with the Technology teams and department.
• Ability to work well with others including technicians to maintain efficient systems operations.
• Ability to complete work in a timely manner with excellent attention to detail and follow‑through.
• Work well under pressure, across multiple tasks, with changing priorities and tight deadlines.
• Excellent organisational and time‑management skills.
• Excellent decision‑making and problem‑solving skills with a proven ability to work in a diverse organisation.
• Ability to embrace organisational change and champion as needed.

Benefits

• Enhanced family leave
• Health and dental insurance
• Group income protection
• Life assurance
• Pension
• Fertility benefits
• Wellness programs
• Employee discounts including a fitness and nutrition allowance
• And more!

Equal Opportunity Statement

We strive to create an inclusive and rewarding environment that allows our people to thrive both professionally and personally. The firm does not discriminate in employment opportunities or practices on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation. This policy governs all aspects of employment, including but not limited to, recruitment, selection, job assignment, compensation, discipline, promotion, termination, and access to benefits and training.

Cooley (UK) LLP is dedicated to making our recruitment practices and candidate interviews inclusive and accessible for everyone. If you have a medical condition, disability or are neurodivergent and require reasonable accommodations, adjustments or support during your interview process, please contact [e-mail]. We assure you all requests will be treated with sensitivity and strict confidentiality, and they will not affect your potential employment with Cooley (UK) LLP.