Italian / English (Bilingual) Customer Care Specialist

TaskUs; Remote; GBP 22,000 - 30,000; Full time

Job summary

A leading outsourced service provider in the United Kingdom seeks a talented individual for a customer service position. The role involves delivering exceptional customer service, responding to inquiries in Italian and English, and contributing to a collaborative environment. Ideal candidates should possess strong problem-solving abilities and experience with various software applications. Competitive salary and benefits offered.

Benefits

Competitive salary

Great benefits package

Professional growth opportunities

Qualifications

• Fluent in Italian and English, both written and spoken.
• Computer literate and proficient with Windows OS and Apple OS.

Responsibilities

• Deliver exceptional customer service by addressing customer inquiries.
• Research and provide accurate and timely responses.
• Identify and escalate priority issues to the appropriate internal teams.

Skills

Fluent in Italian

Fluent in English

Problem-solving skills

Great communication skills

Reliability

Tools

Windows OS

Apple OS

Microsoft Office

Google applications

Job description

.****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.****What We Offer:****Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients.Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. ****Roles and responsibilities:***** Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;* Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;* Navigate internal and external documentation and resources to provide world-class service;* Identify and escalate priority or unresolved issues to appropriate internal teams;* Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;* Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;* Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;* Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;* Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;* Participate in all mandated internal and external training and/or seminars; and* Get to know, understand, and comply with TaskUs’ policies and procedures.****Technical skills and qualifications:***** Fluent in Italian and English, both written and spoken* Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications****Soft skills:***** Problem-solving and critical-thinking skills* Great communication skills, written and oral* Must be adaptable and flexible, demonstrating abilities to work with process and information changes* Empathic toward customers and can maintain a customer-centric approach* Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments* Open to feedback, eager to learn, and can show improvement****Personality traits required:***** Resilient, calm, and professional when dealing with challenging situations* Adaptable to a dynamically changing business* Trustworthy and reliable with a high level of integrity* Resourceful, high attention to detail, and the ability to multitask* Competitive salary* Great benefits package* Professional growth opportunities with the chance to learn from many different functions* A fun and inclusive workplaceto learn more about our #RidiculouslyGood Culture & life at TaskUs.At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:* You will never be asked for payment information or banking information during the application or interview process.* We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us* Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.We have identified several clues to watch out for to help you identify and avoid recruiting scams:* TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.* TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.* If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (). This is the only chat room where you will find our recruiters.