Field Service Team Leader

Linde Material Handling; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading machinery manufacturing company based in Buckley is seeking a Field Service Team Leader to ensure the efficient performance of the engineering team. Responsibilities include fostering a high-quality customer experience, managing team productivity, and ensuring compliance with safety standards. The ideal candidate will have experience in team leadership and customer service delivery. This full-time position offers opportunities for continuous improvement and professional development.

Qualifications

• Experience in leading engineering teams and ensuring high-quality service delivery.
• Ability to manage team performance and facilitate employee engagement.
• Understanding of SHE compliance and safety audits.

Responsibilities

• Ensure the efficient running of the engineering team.
• Develop improvements to customer service and compliance standards.
• Manage performance against operational KPIs.

Skills

Team leadership

Customer service delivery

Performance management

Technical escalation

Continuous improvement

Job description

We are currently looking for 1X Field Service Team Leaders to cover the work out of the Buckley depot. The main purpose of the role is to ensure the day-to-day efficient running of the engineering team, facilitate a high quality customer experience, play an active part in leadership, engagement and motivation of the team, and be the first point of contact for the engineers.

Full responsibility for performance of the team in terms of customer service delivery and aftersales team compliance to LMH/SHE standards, and develop improvements. Target individual team leader productivity (non-management time) ranges from 40% to 80%.

We Offer

• P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation; P1/P2 Customer Accident
• Inspections/Investigations and associated report provision P3
• Engineer accident investigation – application of appropriate corrective action, accident reduction initiatives
• Adherence to both company and customer SHE policies and procedures; SHE Compliance, safety audits, site risk assessments and associated training (e-learning completion)
• Engineer performance management – team ethic/KPI's, continuous improvement
• First level technical escalation & on-site assistance
• Service team skills – engineer engagement, retention, coaching and development to include training needs identification
• Manage engineering coverage in the team – including absence reporting, first line authorisation of holidays etc.
• Team operational KPI performance to target – Productivity, Response, First time fix, Servicing
• Assist with Engineer appraisals and JLR site audits as required
• Team meetings – Participate in the communication of business objectives and performance against both goals and targets
• Engineer management/designation to suit requirements, Engineer tooling, PPE and equipment provision, assist with equipment checks, calibration, inspections and testing (PAT)
• New starter integration, probationary management and development/mentoring
• First level operational escalation to Management team and Admin
• WIP management – job and service completion (including appropriate document completion)
• Engineer absence management – Carry out RTW in absence of management team
• Ensure site requirements set by customer are met – respond to and prioritise workload/breakdowns

Tasks And Qualifications

Full responsibility for performance of the team in terms of customer service delivery and aftersales team compliance to LMH/SHE standards and develop improvements. Target individual team leader productivity (non-management time) ranges from 40% to 80%.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Machinery Manufacturing

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