Field Service Engineer - Printers

AnyTime digital work; Bangor; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading digital services provider is seeking a Field Service Engineer to support printer operations. The role involves conducting service visits and repairs while ensuring high customer satisfaction. Ideal candidates will have engineering experience with MFD printers, strong IT skills, and a customer-facing background. This position offers flexible working hours and extensive benefits, including a generous holiday allowance and professional development opportunities.

Benefits

Flexible working options

33 days holiday, including bank holidays

Enhanced family-friendly benefits

Pension scheme

Life assurance 4 × salary

Employee assistance programme

Discounted gym membership

Employee social events

Responsibilities

• Conduct service visits to maintain service support.
• Respond to customer service requests for repairs.
• Perform fault diagnosis and implement repairs.
• Carry out preventative maintenance as per guidelines.
• Install equipment and ensure optimal performance.
• Provide training to customers for equipment use.
• Manage inventory of spare parts for service operations.

Skills

Experience as an engineer on MFD printers

IT knowledge, ability to network devices and set up scanning functions

First-class customer service experience

Experience working in a target-driven environment

Professional appearance and presentation

Willingness to undertake training on new product lines

Job description

Field Service Engineer – Printers at Anytime

Apogee Corporation is an independent subsidiary of HP Inc. With 30 years of industry experience, we support organisations of all sizes by streamlining their IT needs, offering a single point of contact and market‑leading service operations.

As part of HP Inc we have instant access to the latest innovations and a strong culture built around integrity, passion, courtesy, respect, inclusivity and continuous learning.

Our culture empowers you to innovate, develop your career, and be part of a progressive, expanding organisation that values diversity and inclusion. We are an equal‑opportunity employer and welcome candidates from all backgrounds.

Job Details

Location: North Wales (including Anglesey)

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. In lieu of the Rehabilitation of Offenders Act 1974, applicants must disclose any convictions, cautions, reprimands or warnings that are not protected under the Exceptions Order 1975. Employment is conditional upon a satisfactory DBS certificate.

Responsibilitiesh3>

• Conduct service visits to address reported calls and maintain high standards of professional service support.
• Respond promptly to customer service requests for the repair of business equipment.
• Perform fault diagnosis and implement effective repairs through adjustments, cleaning or spare‑parts replacement.
• Carry out preventative maintenance as per manufacturer guidelines and service‑management recommendations.
• Communicate effectively with customers, provide detailed reports of work completed and secure acceptance of equipment condition and performance post‑service.
• Install equipment sold by the company and ensure optimal performance to achieve customer satisfaction.
• Provide training and guidance to customers to maximize equipment efficiency and prevent operational errors.
• Manage inventory of spare parts and consumables to support service operations.

Typical working pattern is Monday – Friday, 08:30 – 17:30, with a one‑hour lunch break. The role is fully remote at client sites, with periodic attendance at our offices for team meetings and training.

Skills and Experience Required

• Experience as an engineer on MFD printers.
• IT knowledge, ability to network devices and set up scanning functions.
• First‑class customer service experience with a customer‑facing background.
• Experience working in a target‑driven environment.
• Professional appearance and presentation at all times.
• Willingness to undertake training on new product lines, such as laptops and PCs.

Benefits

• Flexible working options.
• 33 days holiday, including bank holidays.
• Holiday purchase scheme.
• Enhanced family‑friendly benefits (maternity, adoption, paternity, IVF).
• Two paid days off per year for voluntary work to support local communities.
• Staff reward scheme.
• Pension scheme.
• Life assurance 4 × salary.
• Sponsorship for professional development and memberships.
• Employee assistance programme with virtual GP and financial wellbeing support.
• Mental health first aider support programme.
• Cycle‑to‑work scheme.
• Discounted gym membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP employee discount programmes.
• Mobile phone discounts.

Equal Opportunity Statement

We are proud of all our employees, who are at the heart of what we do. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences across age, gender identity, sexual orientation, disability, ethnicity, religion, and beliefs because we know that our collective strength lies in our diversity. Please let us know if you require reasonable adjustments during the application or recruitment process.

Contact us at 0345 300 9955 or email the Talent Team for any accessibility or accommodation questions.