Customer Service jobs in United Kingdom

As our Group People System Advisor you will be responsible for the configuration, maintenance, and support of the groups Human Resources Information System (HRIS). This role ensures data accuracy, optimises system workflows, supports people processes, and provides technical expertise that helps the People team operate efficiently and deliver a smooth employee experience.

Join Hollywood Bowl Group as our Program Manager, in return you'll get:

• Access to our Electric Vehicle scheme
• 22 days holiday + additional days with length of service
• 50% off food when you are working in centres
• Optional pension plan
• Ongoing training and development with access to development programmes and apprenticeship schemes
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Employee Assistance Programme (EAP) for you and your family
• Opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

• Maintain and configure the HRIS, including workflows, fields, modules, and permissions.
• Troubleshoot system issues and provide day-to-day support to the People team and employees.
• Monitor system performance and coordinate with vendors when needed.

• Ensure accurate, consistent, and high-quality employee data.
• Perform regular audits, data cleanups, and quality checks.
• Manage imports, mass updates, and data integrations.

• Create and maintain People dashboards and reports (headcount, turnover, compliance, etc.).
• Support People team and stakeholders with ad-hoc reporting.
• Ensure proper data governance and confidentiality.

• Analyse people processes to identify improvements and automation opportunities.
• Enhance workflows for onboarding, changes, performance cycles, and offboarding.
• Document processes, configurations, and system changes.

• Support HRIS upgrades, new modules, and system expansions.
• Participate in implementation projects for new People technologies.
• Collaborate with IT and vendors on integrations.

• Provide people team and HODs, Ops teams with training and guidance on system functionality.
• Build user guides, FAQs, and training materials.
• Act as the HRIS subject-matter expert for the organization.

• 2–5+ years working with HRIS systems (Workday, SAP SuccessFactors, HiBob, Ceridian, BambooHR, Oracle, etc.).
• Excellent attention to detail and data accuracy.
• Strong analytical, reporting, and troubleshooting skills.
• Ability to manage multiple tasks and deadlines.
• Strong communication skills and customer-service orientation.

• Experience with integrations (API, SSO, data feeds) or technical configuration.
• Advanced Excel or basic SQL skills.
• Experience in fast-scaling or multi-country People environments.

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.