Customer-Focused Auto Service Advisor

BMW; York and North Yorkshire; On-site; GBP 30,000; Full time

Job summary

A leading motor retailer is seeking a Service Advisor in York. The role involves managing customer relationships and ensuring satisfaction during vehicle servicing. Ideal candidates will have customer service experience and strong communication skills. Benefits include 25 days holiday, training opportunities, and a colleague purchase scheme. Join a team dedicated to customer experience and grow your career in a supportive environment.

Benefits

25 days holiday plus bank holidays

Access to online rewards platform for discounts

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity and paternity leave

Qualifications

• Previous customer facing service experience is essential.
• Ability to work in a fast-paced environment while meeting targets.
• Previous experience in a Service Advisor role is beneficial.

Responsibilities

• Set customer expectations and maintain communication throughout the service.
• Upsell additional products while ensuring customer satisfaction.
• Act as the relationship manager between the customer and the workshop.

Skills

Customer facing service experience

Communication skills

Customer focus

Relationship maintenance

Job description

A leading motor retailer is seeking a Service Advisor in York. The role involves managing customer relationships and ensuring satisfaction during vehicle servicing. Ideal candidates will have customer service experience and strong communication skills. Benefits include 25 days holiday, training opportunities, and a colleague purchase scheme. Join a team dedicated to customer experience and grow your career in a supportive environment.