Automotive Service Advisor – OTE £47k + Benefits

BMW; Hook; On-site; GBP 20,000 - 38,000; Full time

Job summary

An automotive group in Hook is seeking a Service Advisor who is customer-focused and detail-oriented. This role involves managing customer interactions efficiently, from booking to collection, ensuring satisfaction and maintaining relationships. The ideal candidate has strong customer service experience and is a team player. The position offers a competitive basic salary of £30,738, with OTE of £38,000+, plus extensive training and a supportive work environment.

Benefits

Competitive bonus scheme

Tailored training

Career development opportunities

Employee discounts and rewards

Referral bonuses up to £2,000

Qualifications

• Ideally have an automotive background combined with strong customer service experience.
• Organised, detail-oriented with excellent communication skills.
• Capable of managing workload and maintaining customer relationships.

Responsibilities

• Act as a link between customers and the workshop.
• Welcome customers and keep them informed throughout the service process.
• Complete admin tasks and manage customer follow-ups professionally.

Skills

Customer service experience

Organisational skills

Excellent communication skills

Ability to handle pressure

Detail-oriented

Job description

An automotive group in Hook is seeking a Service Advisor who is customer-focused and detail-oriented. This role involves managing customer interactions efficiently, from booking to collection, ensuring satisfaction and maintaining relationships. The ideal candidate has strong customer service experience and is a team player. The position offers a competitive basic salary of £30,738, with OTE of £38,000+, plus extensive training and a supportive work environment.