Parts Advisor

BMW; Worcester; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive dealership in Worcester is seeking a Parts Advisor to support internal and external customers. Responsibilities include managing parts stock, assisting with parts identification, and providing excellent customer service. The ideal candidate will have experience in the motor industry, be IT literate, and possess strong organizational and communication skills. This role offers flexibility and a supportive team environment with various benefits including enhanced holiday entitlement and discounts.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Experience in a similar role within the motor industry is preferred.
• High levels of organization and attention to detail are necessary.
• Passionate about delivering excellent customer service.

Responsibilities

• Demonstrate a 'One Team' approach with effective communication.
• Manage parts stock room and maintain stock levels.
• Assist customers with parts identification and requests.

Skills

IT literacy

Organizational skills

Communication skills

Customer service

Job description

Sytner Worcester is looking for a Parts Advisor.

Your role

As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.

You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.

Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

Ideally, you will have experience in a similar role within the motor industry and be IT literate.

High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.

We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Rewards

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work