Customer Service jobs in United Kingdom

Multi-Skilled Plumber role in Bedfordshire, Milton Keynes & Stevenage

Full-time, permanent position with 39 hours per week

Out-of-hours callout rota with additional payment

Essential NVQ Level 3 (City & Guilds) Trade Qualification

Comprehensive benefits package including holiday allowance, pension contributions, and healthcare cashback plan

Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live.

We are looking to add a Multi-Skilled Plumber to our team covering sites in Bedfordshire, Milton Keynes & Stevenage. You will support the delivery of responsive repairs using your plumbing skills, as well as carrying out general multi-skilled work.

This is a full-time, permanent vacancy, working 39 hours per week, and there is a requirement to cover out-of-hours callout on a rota basis, which offers an additional payment.

We are a customer focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Joiner, but you will also have great customer service skills, a willingness to go the extra mile to get the job done.

The successful candidate will live within reasonable distance of Bedfordshire, Milton Keynes & Stevenage to be able to reach our residents locations in a timely manner. You must have a full UK driving licence, and there is a requirement for a basic DBS check, which will be paid for by The Guinness Partnership.

• Demonstrable competence within required primary trade such as basic plumbing, damp & mould works.
• Various multi-trade skills and experience, sufficient to enable the completion of repairs at the first visit (first time fix).
• Experience of working in a customer focused environment within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work with minimal supervision and demonstrate organisational and time management skills.
• Ability to make decisions and solve problems seeking any advice required.
• Ability to carry out physical tasks and lift weights in accordance with Health and Safety guidelines.
• Ability to operate safely having taken into account any environmental circumstances and possible risks.
• Demonstrate the Guinness Behaviours.
• Experience of working within the social housing sector.

• NVQ Level 3 (City & Guilds) Trade Qualification or equivalent recognised competency in the required trade.

• Hours of work are Monday to Friday 8:00am - 4:30pm on Monday - Thursday & 8:00am - 3:30pm on Friday.
• 27 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service.
• Company vehicle and fuel card for business use.
• Out of hours call out rota.
• Pension Contributions up to 9% matching contributions.
• 3 x Life Assurance.
• Employee Assistance Programme which includes access to face-to-face counselling, a stress helpline and tax, fitness and childcare advice.
• A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.