Customer Service Assistant jobs in United Kingdom

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Location: UK, Iver, Office, EUROPE

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Production & Publicity Relationship Manager - Film Industry (Office-Based)

Full-time, Iver, United Kingdom

The Production & Publicity Relationship Manager will be responsible for actively prospecting and soliciting film production and post-production, publicity tour projects. This role ensures exceptional client experiences by open communication guidance, proactive relationship management, to include implementing innovative tools, and driving strategies to support business growth initiatives within the Media & Entertainment sector.

As a Production & Publicity Relationship Manager - Film Industry, you will

• Implement tools and services that meet client needs, including online profile tools, reconciliation tools and OBTs for scheduling and booking trips.
• Create documentation and analysis from pre- to post-production and publicity to showcase the active pipeline and conversion, service delivery, client feedback, action plans, revenue generation, savings achieved, and overall summaries.
• Provide and track ongoing constructive feedback to all stakeholders (clients, internal teams, studios) throughout the production and publicity stages.
• Negotiate client contract terms in line with company approval processes and commercial policy.
• Responsible for key initiatives agreed with the global commercial and operations strategy.
• Work closely with the supplier management and delivery team on fare and rate analysis and provide insights on entertainment fare requirements.
• Maintain strong relationships with existing clients and drive opportunities for growth and retention.
• Research relevant contacts, generate leads, and communicate with decision-makers to drive new business.
• Proactively promote the company’s core service offerings within the industry.
• Attend key industry and networking events to build relationships, identify opportunities and follow through on next steps post event.

About You

• Knowledge of the film production and publicity industry is essential.
• Prior experience in the travel industry preferred
• Excellent organizational skills.
• Professional, concise, and mature written and verbal communication skills.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Ability to travel up to 20%.
• Enthusiastic and passionate about delivering exceptional client experiences and driving success in the entertainment sector.

About us We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel .

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD .

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.