Client Coordinator

Matthews International Corporation; Gateshead; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading company in packaging innovation seeks a Client Coordinator in Gateshead. The role entails providing unique client services, requiring strong organizational and communication skills. Candidates with a background in administration, attention to detail, and the ability to work under pressure are encouraged to apply. The position offers opportunities for hybrid or full-time work in a dynamic environment.

Qualifications

• Strong literacy and numeracy skills.
• Ability to communicate effectively with clients and staff.
• Good IT skills including software for updating spreadsheets.

Responsibilities

• Liaising with clients and teams for product packaging.
• Entering client information into the management system.
• Producing reports and documents accurately.

Skills

Administration

Organizational skills

Attention to detail

Communication

Tools

MS Word

Excel

Outlook

Job description

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With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.

We are recruiting for a Client Coordinator to join our team in Gateshead. You will have an opportunity to work with some of the world's leading brands!

We are looking for a candidate interested in working within a client-facing environment. Ideally, you will have strong administration and organizational skills and be comfortable working in a fast-paced artwork and packaging environment. Candidates who have experience in roles requiring excellent attention to detail and strong telephone skills are of particular interest. This position focuses on client services and support.

This role can be worked on a hybrid basis or full-time in the office.

JOB RESPONSIBILITIES

You will work with a client to provide a unique service, being part of the client services team responsible for communicating technical information to create new and existing product packaging. Full training will be provided.

Responsibilities will include but are not limited to:

• Liaising daily with the Product Launch and Change team.
• Interacting with the Artwork Production and QC team.
• Entering client information into the Product Lifestyle Management system.
• Communicating job progress and answering customer queries via telephone and email.
• Interpreting results/reports and taking appropriate actions, liaising with staff and clients.
• Producing electronic certificates, reports, and invoices accurately and promptly.
• Contributing to credit control activities as required.
• Liaising with and supporting the Global Sales and Marketing Managers as needed.
• Booking and sending out samples.
• Participating in team meetings and following up on actions/projects.
• Contributing to the improvement of office processes and procedures.

QUALIFICATIONS / REQUIREMENTS

Enjoy working as part of a team.

Ability to communicate effectively with staff, clients, and at all levels.

Good IT skills, including MS Word, Excel, and Outlook, as you will be responsible for updating spreadsheets.

Strong literacy and numeracy skills for producing reports and documents.

Ability to work under pressure, prioritize tasks, and work independently.

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The businesses of SGS & Co and SGK have united to form Propelis, a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a legacy spanning over 150 years, Propelis operates with 10,000 employees across 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies.