Customer Service Adviser jobs in United Kingdom

Our client are seeking a field based Forklift Engineer to join their Service team to service, maintain and repair their customer’s materials handling equipment. The company are part of one of the largest in their industry so offer fantastic opportunities to develop your career.

As our Field Forklift Engineer you will act as a key member of the team by keeping our client’s forklifts in smooth working order. You will have the following duties and responsibilities:

• Performing repairs, servicing and preventative maintenance of customer materials handling equipment
• Perform mechanical, hydraulic and electrical fault diagnosis carrying out subsequent repairs in a timely and cost-effective manner
• Develop and maintain client relationships ensuring the highest levels of customer service is achieved
• Liaison with the parts department to ensure appropriate stock levels are held on the company vehicle
• Completion of documentation to company standards

To be considered for the role of Field Forklift Engineer you will be a mechanical engineer with electrical experience. Ideally you will have worked with material handling products before; however, we are open to considering candidates from other backgrounds such as: Automotive, Roadside recovery, Agricultural, REME, Construction Equipment, PSV, HGV, LGV or Plant. You must hold a UK driving licence.

To maintain our machines, candidates require a working knowledge and some practical experience of most of the following disciplines (full, in-depth product training will be given):

• Experience of working on mobile machinery (brakes, steering, wheels, lift chains etc.)
• Electrical drive and control systems
• Diesel and LPG engines and common drive-trains
• Hydraulics
• Some computer/electronic based diagnostic experience would be considered an advantage
• Experience working on Wire Guided VNA’s desirable but not essential.

• Overtime is payable at X 1.6 Monday – Saturday and x 2.1 on Sunday and Bank Holidays (overtime is optional)
• Bonus scheme
• Company van is available for private use if desired
• 25 days holiday (rising to 30 after 5 full years’ service) + bank holidays with flexibility to sell back/buy additional holiday days
• Contributory pension scheme
• Private health scheme
• Income protection
• Life cover
• Subsidised gym membership
• In-depth product training with long term opportunities for personal growth and development