Field Service Engineer - Scotland

Baxter; Newbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading medical technology company in the UK is looking for a Field Engineer to manage service activities for their products. The role involves installation, servicing, and maintaining devices, ensuring compliance with quality systems. Ideal candidates have a technical background and excellent customer communication skills. The company offers competitive compensation and professional development opportunities.

Benefits

Competitive total compensation package

Professional development opportunities

Work-life balance

Pension

Qualifications

• 1+ years of experience in a technical role. Experience with medical devices is a plus.
• Strong understanding of service documentation and safety procedures.
• Ability to build relationships with customers and manage expectations.

Responsibilities

• Install, service, repair, and maintain products.
• Provide technical support for inbound calls and document actions.
• Maintain calibration equipment and ensure accurate service data.

Skills

Technical competence in assigned products

Customer communication skills

Problem-solving abilities

Job description

This is whereYour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Summary

The Field Engineer is responsible for the service activity on products supplied by Baxter/Hillrom in the defined geographical area(s). They will undertake duties in compliance with assigned Company procedures (e.g. Control of Service Documentation, Environmental Health & Safety).

Key Accountabilities

• Install, service, repair and maintain products distributed by Baxter/Hillrom in the defined area of responsibility as per the defined service documentation and the quality system framework.
• Establish & maintain timely customer communications & relationships with key stakeholders.
• Report all service activity, ensuring updated and accurate service data in the service system (all work orders closed within the same day).
• Maintain and document assigned calibration equipment.
• Provide technical support for inbound calls from customers & patients, document the job on the system and undertake the relevant actions.
• Maintain up-to-date technical competence in assigned products by completing relevant training and development.
• Identify opportunities for new business or business growth for products & services, escalating to relevant stakeholders.
• Review KPI regularly and adapt practices to maximize service level.

Additional Accountabilities

• Coordinate and disseminate technical updates and bulletins.
• Be the technical expert and support for customers, account managers and engineers, serving as the technical escalation point for the designated product group.
• Escalate and communicate updates to the monthly SME calls.
• Represent UKI interests in EMEA/Global technical community.
• Provide technical input into contracts & tender submissions.

Benefits

• Competitive total compensation package.
• Professional development opportunities.
• High importance placed on work-life balance.
• Pension.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• Medical Equipment Manufacturing
• Pharmaceutical Manufacturing
• Hospitals and Health Care