Customer Experience jobs in United Kingdom

# HR Business Partner - 18 Month FTCRegion: MidlandsLocation: Stratford-upon-AvonContract type: Fixed Term ContractReference number: HRDI01269Working pattern: Full-timeSalary: Competitive## HR Business Partner - 18 Month FTC* Provide expert business partnering advice to our business * A fantastic opportunity providing career progression and opportunity * Hybrid 80% homeworking available and 20% in Stratford upon Avon## About the roleWorking closely with the Strategic HR Business Partner you will provide a strategic HR partnering service (with dedicated divisional accountability) to the business leading on the planning and execution of various HR projects and initiatives, such as talent management, engagement and organisational change and development. You will work closely with the business to deliver tailored HR advice, providing insights and analysis that drive impactful change and ensuring that people related priorities and management of people related risks align with group appetite through supporting the delivery of the divisional People Plans. You will collaborate with the HR Centres of Excellence (CoE), Strategic HR Business Partners and HR Consultants to support the ongoing development of the CoE propositions and overall service development and delivery across the HR Division always considering and sharing business insight with a continued focus on customer experience. You will support the development of best practice documentation/processes relating to key people related activities, ensuring processes and documentation facilitate meaningful outputs and are applied consistently across the business.## About youYou’re a highly effective communicator with exceptional influencing and stakeholder management skills. As you’ll be involved in sensitive and confidential conversations working with discretion and the ability to build trusted relationships is key. Excellent communication skills are required, both verbal and written. To be considered for this role it is essential you have: * Demonstrable strategic HR Business Partnering background, within a Financial Services organisation. * Experience in organisational change and talent development. * Good knowledge of HR functions such as talent acquisition, reward, performance management, culture, organisational development and effectiveness, talent management and HR compliance. * Proven experience in translating HR Strategy into actionable, divisional people plans, ensuring alignment with business strategy and priorities. * Significant change experience. With various streams of change activity across the group at one time, you’ll understand the impact of change and how to manage it effectively. * Strong consulting skills, including needs assessment, problem-solving, project management, and the ability to provide actionable recommendations. *At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.* *We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.* *We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.*## Benefits and RewardsWhen you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding: * Salary up to £60,000 depending on experience * Annual bonus (up to 17.5% of salary) * Contributory pension scheme, up to 20%, including your 8% contribution * 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme * A Family Friendly policy that helps you balance your work and family responsibilities * Access to savings at High Street brands, travel and supermarkets * £20 contribution to a monthly gym membership – subject to T&Cs * Health and wellbeing plan- cashback for dentist, opticians, physio and more * Access to voluntary benefits, including health assessments, private medical insurance and dental insurance * Employee Volunteering - volunteerin the community for one day each year * Unlimited access to Refer a Friend £500 bonus scheme * Life Assurance coverof 4 x salary * Employee discounts of 15% on a range of NFU Mutual insurance policies. * Salary sacrifice employee car scheme - subject to eligibility## Working at NFU MutualWe’reone of the UK’s leading general insurance and financial services companies. For over 110 yearswe’veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.