Team Lead – Technical Service Engineering, Life Sciences

Azenta US, Inc.; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A life sciences technology leader in Manchester is seeking a Team Lead for Technical Service Engineering to oversee a regional technical support team. The role involves driving operational excellence, establishing performance metrics, and collaborating with cross-functional teams to ensure outstanding customer service. Candidates should have strong technical skills and experience in field service within the life sciences or healthcare sector, along with exceptional communication abilities. This position represents a significant opportunity to impact the life sciences industry positively.

Qualifications

• Experience in technical support or field service, ideally within life sciences or healthcare.
• Strong acumen for resolving technical challenges.
• Ability to translate complex concepts into clear solutions.

Responsibilities

• Lead and manage a technical support team to deliver excellent product support.
• Develop and implement strategies for internal teams and partners.
• Define KPIs for performance monitoring.

Skills

Technical qualification

Leadership skills

Interpersonal communication

Problem-solving

Interest in mechanical systems

Job description

Team Lead – Technical Service Engineering, Life Sciences page is loaded## Team Lead – Technical Service Engineering, Life Scienceslocations: UK - Manchestertime type: Full timeposted on: Posted Todayjob requisition id: R20250944Azenta UK, Ltd.### At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity## Job TitleTeam Lead – Technical Service Engineering, Life Sciences## **Job Description**Azenta Life Sciences is a global leader in life sciences solutions, managing over 1 billion samples worldwide and accelerating breakthroughs to market. Our culture is built on collaboration, authenticity, and innovation, empowering employees to challenge norms and deliver impactful results. Join us and help enable life sciences companies to bring therapies and discoveries to market faster.**How you’ll add value…**The T**echnical Support Team Lead** plays a critical role in overseeing a team of technical support engineers and service partners, ensuring exceptional customer experience through effective troubleshooting, diagnostics, and repair of complex equipment. Reporting to the Senior Manager, Global Technical Support, this position drives operational excellence by monitoring team performance, establishing KPIs, and fostering cross-functional collaboration with product, engineering, field service, and installation teams. The Team Lead serves as the primary escalation point for service-related issues, ensuring timely and effective resolution.**What you’ll do…*** Lead and manage a regional technical support team, providing guidance and direction to deliver best-in-class product support for all Life Science solutions.* Plan, organize, and coordinate team activities to meet operational goals and customer expectations.* Partner with the Senior Manager to develop and implement technical support strategies for internal teams and channel partners.* Define and track performance metrics, including KPIs and customer satisfaction indicators.* Develop and maintain standard operating procedures and feedback mechanisms to enhance service quality.* Drive readiness for technical support, customer service, training, and field service while contributing to product development initiatives.* Resolve complex technical challenges requiring creativity and sound judgment within established policies.* Conduct regular one-on-one meetings, coach team members, and ensure professional development.* Provide coverage for technical support engineers during resource gaps.* Accountable for achieving annual team objectives related to service delivery, operational performance, and employee engagement.**What you’ll bring…*** Technical qualification.* experience in technical support or field service, ideally within life sciences, healthcare, medical device, or pharmaceutical industries.* Strong technical acumen combined with emerging leadership skills.* Exceptional interpersonal and communication abilities, with a talent for translating complex concepts into clear, actionable solutions.* Demonstrated ability to resolve diverse and complex problems independently.* Natural interest in mechanical and technical systems.**Join Azenta Life Sciences and be part of a mission-driven team that values innovation, collaboration, and integrity. Together, we enable life sciences companies to bring impactful breakthroughs to market faster.**### If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at [e-mail] for assistance.**Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.**