Back Office Support

Yu Energy; Nottingham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A dynamic energy company in Nottingham is looking for a Back Office Support professional to join their expanding Onboarding Team. The role involves building strong relationships with customers, ensuring service excellence, and facilitating communication between teams. Ideal candidates possess great communication skills, a positive attitude, and a detail-oriented approach. This full-time position offers a competitive salary and a range of employee benefits including annual leave and continuous development opportunities.

Benefits

24 days annual leave + bank holidays

Holiday buy up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced paternity, maternity and adoption policies

Company sick pay

Death in service and critical illness cover

Qualifications

• Experience within the Energy Industry preferred but not essential.
• Excellent communication and interpersonal skills.
• Strong organizational skills to manage workload and plan ahead.
• High standards of accuracy and attention to detail.

Responsibilities

• Outbound calling newly onboarded customers.
• Build strong relationships with other teams.
• Document actions to maintain continuity of work operations.
• Handle complex registration inquiries from customers.

Skills

Great communicator

Good Organisation

Analytical

Team player

Confident in handling correspondence

Flexible

Attention to detail

Job description

Back Office Support

Department: YUR - 2050 - Onboarding

Employment Type: Permanent - Full Time

Location: Nottingham

Reporting To: Operations Delivery Manager

Compensation: £24,570 - £26,000 / year

Description

Reports to: Operations Delivery Manager
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week

Based in Nottingham, we are looking to expand our Onboarding Team within our Operations Department due to continued success & growth and have created an exciting opportunity for sales Onboarding, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

This role requires somebody to have a ‘Can-do’ attitude and transferable skills with a growth mindset. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Outbound calling newly onboarded customers
• Builds strong relationship with other teams across the business
• Maintain continuity of work operations by documenting & communicating required actions to management, identifying irregularities in processes & shaping continuing needs
• Liaison with non-customer and customer facing teams to handle complex registration enquiries & resolve the enquiry with the customer
• Ensure business processes are robust
• Provide solutions to the broad range of written and verbal enquiries raised by customers
• Ensure that all customer queries are managed, resolved and closed within agreed timescale
• To develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience
• To monitor, action and expedite any issue as appropriate in order to ensure the customer journey is completed in appropriate times & third parties are kept informed of the status of any escalations
• To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required

About Yü

If you have what it takes you could be just what we’re looking for…

• Experience within the Energy Industry preferred but not essential
• Great communicator – you have first‑rate communication and interpersonal skills
• Good Organisation – Able to organise own/team workload & plan ahead
• Good verbal / numerical skills.
• Ambitious – you don’t just want another job, you want a career opportunity
• Analytical – naturally curious, immaculate attention to detail
• Motivated – you have a “can do” attitude and love to see success
• Team player – you enjoy working closely with a team to help them develop
• Flexible – you’re a strong team player who can adapt as the role and business develops
• Confident in handling written correspondence and inbound/outbound calls
• Requires high standards of accuracy and attention to detail
• A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders.

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.