Customer Experience jobs in United Kingdom

Donnelly VW, Courtauld Way, Eglinton

At Donnelly Group, we look for great people who share our passion for our Volkswagen brand. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.

You’ll be part of an iconic world‑leading brand portfolio which opens up access to some of the world’s most famous vehicles, enabling you to continually develop your skills to achieve a full understanding of the latest vehicles and technologies.

As a Volkswagen Technician, you’ll be responsible for the diagnosis, repair and service of the full range of brand products. You’ll also undertake vehicle road testing and will be responsible for ensuring vehicle parts are handled and stored appropriately. And of course, you’ll also play your part in ensuring that our customers receive great service, from start to finish.

You must hold a full valid drivers licence and have completed L3 Light Vehicle Studies.

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer.

• Servicing
• Managerial / Operational
• Manufacture / Production

• Completion of Apprenticeship in Light Vehicle Repair or equivalent BTEC or City & Guilds qualifications and/or equivalent time served experience
• Your commitment to achieve a manufacturer’s recognised qualification within an agreed timeframe
• A full UK Driving Licence
• Great communication skills with the ability to liaise with colleagues
• A high focus on continued development by adapting and learning new tools/techniques as needed, with a willingness to embrace change
• A mindset that prioritises health and safety matters

None listed.

Sunday 30th November, 2025

Full‑time

Based on Experience

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family‑owned automotive company in Northern Ireland. We offer competitive salaries, industry‑leading work‑life balance, generous holiday allowance, continuous training and development, wide‑ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake‑off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Not applicable

Full‑time

Information Technology

Motor Vehicle Manufacturing