Resident Liaison Officer

Equans Services Limited; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in Slough is seeking a Resident Liaison Officer to ensure positive experiences for residents during improvement works. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to manage multiple tasks. This full-time position offers a competitive salary, 25 days leave, and opportunities for professional development.

Benefits

Competitive salary and benefits package

25 days annual leave + bank holidays

Pension scheme and life assurance

Employee benefits platform with discounts

Opportunities for professional development

Qualifications

• Experience in a Resident Liaison Officer, Customer Service, or Housing Support role.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Build and maintain positive relationships with residents.
• Work closely with site managers to meet residents’ needs.
• Attend and support resident meetings and community events.

Skills

Customer Service

Communication

Organizational skills

IT and administrative skills

Job description

Resident Liaison Officer – Slough, UK

Equans is looking for an experienced Resident Liaison Officer to join our team in Slough on a full-time, permanent basis. This is an exciting opportunity to play a key role in supporting residents and clients across social housing and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement and maintenance works.

Key Responsibilities

• Build and maintain positive relationships with residents, keeping them informed of planned works, schedules, and progress.
• Work closely with site managers and supervisors to ensure residents’ needs are understood and met.
• Arrange access appointments, distribute notices, and assist in resolving any issues or complaints efficiently and professionally.
• Attend and support resident meetings, open days, and community engagement events.
• Keep accurate records of resident interactions, access arrangements, and any special requirements.
• Ensure residents’ homes are treated with care and respect during all works.
• Promote Equans’ commitment to excellent customer service and community partnership.

Who You Are

• Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments).
• Excellent communication and interpersonal skills, with the ability to build trust quickly.
• Organised and proactive, able to manage multiple tasks and priorities effectively.
• Empathetic and patient, with a professional and approachable manner.
• Confident working independently and as part of a wider site/project team.
• Strong IT and administrative skills for managing resident data and communications.

What We Offer

• Competitive salary and benefits package
• 25 days annual leave + bank holidays
• Pension scheme and life assurance
• Employee benefits platform with discounts and wellbeing support
• Opportunities for professional development and career progression within Equans

Who We Are

At Equans, we deliver essential services across energy, regeneration, and facilities management, supporting communities as they transition to a sustainable future. Our people are at the heart of what we do — and our Resident Liaison Officers play a crucial part in helping us deliver high‑quality, resident‑focused service on every project.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other, Information Technology, and Management