Customer Care Representative jobs in United Kingdom

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

AlphaSense’s Sales team is organised into two high-performing groups: Corporate and Financial Services.

• Corporate & Consulting Sales is structured by industry verticals and focuses on Fortune 1000 companies across sectors like Life Sciences, Technology, Media & Telecom, Energy & Industrials, Consumer Packaged Goods, Consulting & Professional Services
  
  
• Financial Services Sales targets hedge funds, asset managers, investment banks, and private equity firms.

Each team comprises Pods, Enterprise and Mid-Market sellers, with a collaborative culture and shared commitment to excellence.

About the Role:

We’re looking for a driven, entrepreneurial New Business Sales Professional to join our expanding Corporate Sales Team, focusing specifically on Consulting & Professional Services firms.

This is a high-impact opportunity to join a rapidly growing company and sell a category-leading platform that’s transforming how businesses gather and act on market intelligence. You’ll be instrumental in spearheading new logo acquisition and shaping the future success of AlphaSense.

Who You Are:

• Experienced in Consulting or Sales: You bring 5+ years of experience either working in a consulting or professional services company, or selling into these organisations.
• Persona-Savvy: You understand the key stakeholders we engage with, including Managing Partners, Partners, Principals, Engagement Managers, Consultants, Analysts, Knowledge Managers, and Research & Insights professionals.
  
  
• Sales Strategist: You see sales as both an art and a science. You know how to build pipeline, manage product trials, and navigate complex enterprise sales cycles with precision.
  
  
• SaaS-Savvy (Preferred): Experience selling SaaS—particularly financial or research-focused platforms—is a plus, though not required.
  
  
• Resilient & Results-Driven: You’re tenacious, hardworking, and motivated by ambitious goals. You thrive in high-performance environments and lead by example.
  
  
• Curious & Consultative: You ask thoughtful questions, understand organizational structures, and uncover key business challenges across all levels—from analysts to C-suite.
  
  
• Coachable & Growth-Oriented: You embrace feedback, seek continuous improvement, and are keen to develop your skills in a high-learning culture.

What You’ll Do:

• Own the Full Sales Cycle: From prospecting and outreach to demos, trials, and closing new business.
  
  
• Target Corporate Intelligence Teams: Sell into enterprise verticals within the Corporate segment, with a focus on Consulting & Professional Services.
  
  
• Drive Engagement: Research prospects, run discovery calls, deliver tailored demos, and oversee successful trials in partnership with our Product Specialist team.
  
  
• Meet & Exceed Quota: Build and manage a healthy pipeline, maintain accurate forecasts, and consistently hit (or exceed) targets.
  
  
• Be a Voice of the Customer: Gather insights from prospects and clients to help inform product development and enhance the user experience.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on ourCareers page .

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense pleasecontact us. Your security and trust matter to us.

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