Customer Care Representative jobs in United Kingdom

Within the Logistics department (part of the Supply Chain) we are looking for a Logistics Account Manager, who will operate within the triangle of internal customers, external customers and Logistics Service Providers (LSPs).

The Operations function ensures the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders. The function manages sourcing, procurement, manufacturing, supply chain (warehousing and distribution) and planning processes and ensures optimal alignment between demand and supply at a global scale, taking into account efficiency, required flexibility, security of supply and considering costs, working capital, quality levels, service levels, company and society values.

Responsibilities / Key activities

• Initiate, lead and implement improvement projects and cost reductions in which you work together with internal & external stakeholders and LSPs.
• Proactively identify and apply the best solutions for the customer, based on best practices in the customer service / logistics field.
• LSP Management: Daily, weekly and monthly meetings to review KPI’s and service levels of LSPs inwarehousing and distribution. This is to define and follow-up actions to improve performance.
• Cost control of warehousing and distribution activities, including analysis of cost development and identification of improvement opportunities.
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Must have:

• Broad experience in Supply Chain and Logistics
• Previous logistics / Warehousing experience
• Strong analytical skills, with a results-oriented approach
• Experience with SAP and Excel
• Demonstrable autonomy in your CV and career

Nice to have:

• Good knowledge of FMCG business
• Knowledge of trends in Logistics
• Experience in project management
• Loves freedom and taking responsibility

#li-hybrid

Company Description
For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future. Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading household names such as L’OR, Jacobs, Senseo, Tassimo, Douwe Egberts, Old Town, Super, Pickwick and Moccona.

JDE is part of JDE Peet’s, the world’s largest pure-play coffee and tea company, headquartered in The Netherlands.

What’s it like to work at JDE?
We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.

At JDE, we're Made to Stand Out. Every day we are progressive in outlook, ambitious in nature, resourceful in action and decisive in approach, bringing coffee and tea moments to everyone around the world.