Customer Care Representative jobs in United Kingdom

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

YourParkingSpace joined forces with Arrive, on our joint mission to make cities more livable, together. YourParkingSpace is the UK’s fastest-growing parking technology provider, we’re changing the way people park. Our on-demand marketplace connects drivers to thousands of spaces, while our comprehensive suite of B2B solutions transforms parking assets into connected mobility hubs.

With over 8 million users and hundreds of thousands of spaces across the UK and beyond, we’ve been featured in The Sunday Times Tech Track 100 and are the UK’s fastest-growing direct operator of car parks. Now, we’re looking for an ambitious Head of Product Marketing to drive our Host/B2B growth to new heights.

As Head of Product Marketing, you'll be at the forefront of shaping our Host offering and go-to-market strategy. You’ll lead on defining our Host technology positioning, driving B2B awareness, engagement, and conversions across SME and enterprise audiences. You’ll collaborate with cross-functional teams and lead growth plans across paid channels including ABM, search, social, display, and offline signage.

This is a hands-on leadership role where strategic thinking meets flawless execution.

• Develop and execute a comprehensive strategy to grow our Host business in the UK marketplace.
• Create and launch high-impact GTM campaigns, partnering with sales, product, and data teams.
• Define product roadmaps with Product Managers using customer insights and commercial goals.
• Plan and manage budgets for growth marketing activities, working closely with finance and performance teams.
• Own campaign performance tracking, providing actionable insights and continuous optimisation.
• Lead cross-functional collaboration with internal stakeholders and creative/media agencies.

• 5+ years of experience in growth, product, or performance marketing roles.
• Proven success building and executing full-funnel GTM strategies.
• Strong experience working with behavioural marketing data and analytics tools.
• Exposure to brand, social, ABM, product, or partner marketing disciplines.
• Confident in working across multiple functions including product, sales, finance, and operations.
• Strategic mindset with a passion for experimentation and learning.

• Entrepreneurial spirit with a drive to explore and test new ideas.
• Excellent problem-solving and analytical skills.
• Highly proactive and organised, with the ability to manage competing priorities.
• Strong collaborator with exceptional communication skills.
• Results-oriented with a passion for customer-centric marketing.

• 24 days annual leave (plus your birthday off!)
• → Increases by 1 day annually after 3 years (up to 3 extra days)
• Hybrid working – 3 days in our Stratford office
• Enhanced maternity and paternity leave
• Gym membership – PureGym or discounted alternatives
• Mental health & wellbeing support via Canada Life and wellbeing apps
• Cycle to Work & Tech purchase schemes
• Discounted insurances and everyday lifestyle savings via Vivup
• Extensive learning and development support

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile, YourParkingSpace and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

Department
Parking
Locations
YPS, London, UK
Remote status
Hybrid

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive