Customer Care Representative jobs in United Kingdom

Location - UK

Department - Sales

Working Pattern - Remote

Benefits - Benefits at Ideagen

Salary - The salary for this role will be discussed at next stage.

Healthcare Guardian is a dynamic, forward-thinking product on a mission to transform healthcare. We deliver best‑of‑breed solutions that provide measurable benefits to the NHS and its patients.

We’re looking for a high‑performing sales professional who thrives on strategic selling, expanding client portfolios, and driving new business growth, while maintaining strong stakeholder relationships. In this hands‑on role, you’ll identify opportunities, nurture existing accounts, and develop strategies to unlock additional value for clients.

You’ll work closely with our team to deliver exceptional results, balancing proactive prospecting with portfolio development and long‑term client success. You’ll thrive in a fast‑paced environment, never phased by multiple priorities or the need to learn quickly. Comfortable generating opportunities independently while collaborating with the team, you’ll focus on selling a world‑class product that delivers real benefits to the NHS and the people who rely on it.

At Ideagen, we reward excellence if you’re ambitious, resilient, and passionate about helping clients succeed, join us on our journey to brilliance.

• Grow Revenue – Win new business and boost SaaS revenue through upselling and cross‑selling.
• Own Your Accounts – Build strong relationships, create account plans, and become a trusted partner to your clients.
• Build Your Pipeline – Spot opportunities, develop them, and show how we solve real business challenges.
• Manage Renewals – Keep partnerships strong by handling renewals and negotiating terms that work for everyone.
• Report & Forecast – Share accurate updates and insights so the team knows where we’re headed.
• Collaborate & Connect – Work closely with clients and internal teams to make sure everything runs smoothly.

• Proven Sales Success – You’ve closed complex software deals and hit your targets.
• Healthcare Know‑How – Experience selling into the NHS or healthcare sector.
• New Business Mindset – You love finding fresh opportunities and growing existing accounts.
• Relationship Builder – Skilled at crafting value propositions and using CRM tools to stay ahead.
• Analytical & Curious – Great with forecasting and digging into client needs to build strong business cases.
• Resilient & Driven – Determined, detail‑focused, and ready to tackle challenges head‑on.

If you know the healthcare sector and want to leave your mark, join us in shaping the future!

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future‑ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at atrecruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work‑life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!