AO Business Account Manager

ao.com; Bolton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Bolton is seeking an experienced Business Account Manager. You will take charge of 50 B2B client accounts, ensuring they receive exceptional service and identifying growth opportunities. Ideal candidates will have a background in account management, strong communication skills, and a passion for customer satisfaction. Attractive benefits include 25 days holiday, pension contributions, and discounts across products.

Benefits

25 days holiday plus bank holidays

5% pension contributions

Discounted gym membership

Exclusive product discounts

Enhanced family leave

Qualifications

• Solid experience in B2B account management.
• Ideally, experience with white goods or MDA.
• Organized and proactive, able to juggle multiple priorities.

Responsibilities

• Manage around 50 B2B clients ensuring the best service.
• Grow accounts by upselling and finding new value.
• Create effective joint business plans.

Skills

B2B account management

Relationship building

Communication skills

Customer focus

Organizational skills

Job description

Ready to take charge of your own client portfolio and make a real impact?

At AO, we’re all about making things easy for our customers and that’s where you come in. As an Account Manager, you’ll be the go-to person for around 50 B2B clients, building strong relationships and helping them get the most out of what we offer. You won’t just keep things ticking over you’ll spot opportunities, drive growth, and make sure every client feels valued. If you love the idea of owning your accounts, smashing targets, and working with a team that’s as ambitious as you are, this is the role for you.

Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we’re together!

Here’s What You Can Expect To Be Doing

• Managing around 50 B2B clients and ensuring they receive the best service possible.
• Growing those accounts by upselling, cross‑selling, and finding new ways to add value.
• Creating joint business plans that actually work (not just look good on paper).
• Keeping an eye on performance and reporting back on wins and opportunities.
• Getting out and about at client events – conferences, expos, charity gigs.
• Working closely with internal teams like Supply Chain, Customer Experience, and Trade to make things happen.
• Running regular account reviews to keep everything on track.
• Handling queries quickly and accurately because nobody likes waiting.

A Few Things About You

• Solid experience in B2B account management.
• Ideally, you’ve worked with white goods or MDA before.
• A natural relationship builder with top‑notch communication skills.
• Customer‑focused and obsessed with delivering great service.
• Organised, proactive, and able to juggle multiple priorities without breaking a sweat.
• Someone who can work independently but loves being part of a team.

A Bit About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly – and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back – you’ll be rewarded inside and outside of work.

• Holidays: 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension: Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena – we have loads of opportunities to win free tickets and pre‑sale access!
• Health & wellbeing: discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts: exclusive discounts across our product range.
• Family leave: Enhanced Maternity, Paternity and Adoption leave.
• Making a difference: 2 fully paid days a year to donate your time to any charity of your choice.
• On‑site perks: start your day with free on‑site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!

To see all our benefits and perks, visit our AO Benefits page.

Job Title: AO Business Account Manager Location: Bolton

We’re committed to diversity and inclusion

We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work.

We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do.

We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.

After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve.

The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.

If you experience any issues during your application, please email your CV to [e-mail]

Thank you for completing your application for the position of AO Business Account Manager.