Customer Care Manager jobs in United Kingdom
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Account Manager
Job summary
A leading creative agency based in London is seeking a skilled Client Manager to oversee multiple client accounts while ensuring satisfaction and delivering strategic campaign solutions. The ideal candidate will have at least 4 years of client management experience, excellent communication skills, and knowledge of paid social campaigns. This role includes flexible hybrid working and various employee benefits, including free snacks and wellness funds.
Benefits
Qualifications
- 4 years of proven success in client management.
- Familiarity with paid social performance metrics.
- Strong negotiation, presentation and communication skills.
Responsibilities
- Work with key accounts on Always On strategy and project work, ensuring satisfaction.
- Serve as primary day-to-day liaison with assigned clients and maintain positive ongoing relationships.
- Manage multiple projects simultaneously, communicating with both the internal team and external client and third party partners.
- Managing budgets and timelines ensuring campaigns are delivered on time, on budget and against targets.
Skills
About Uncovered
Uncovered is a London based social first creative agency founded in 2017.
Social sits at the heart of everything that we do.
From strategy to production, our team is fluent in social language with a deep understanding of the online audience. Working with a diverse set of brands to understand their distinct identity and objectives, we apply social-first fundamentals for success: real world, real people, video-first.
We create at the speed of social; strategising, ideating, designing, and producing through our team of in-house strategists, creatives, art directors, copywriters, producers, editors, and videographers. We test, learn, and iterate in real time, delivering end-to-end solutions from creative strategy, through to reporting and analytics.
Our Uncovered office is a home to learn, grow and make a difference.
The Role
The ideal candidate will be digital minded with a drive to achieve goals and maintain a great client experience. You will be able to suggest forward-thinking ideas for the brands we work with and manage multiple client relationships. This individual will have excellent communication abilities, negotiation skills and knowledge of paid social campaigns.
Must be confident communicating with senior clients on strategic approach and campaign delivery.
- Work with key accounts on Always On strategy and project work, ensuring satisfaction
- Serve as primary day-to-day liaison with assigned clients and maintain positive ongoing relationships
- Manage multiple projects simultaneously, communicating with both the internal team and external client and third party partners
- Managing budgets and timelines ensuring campaigns are delivered on time, on budget and against targets
- 4 years of proven success in client management
- Familiarity with paid social performance metrics
- Strong negotiation, presentation and communication skills
- Hybrid and Flexible working (Monday & Friday work from home)
- Free Breakfast, Snacks & Drinks
- Pension Scheme
- Friday 3pm Finish
- Cycle to Work Scheme
- SPILL Therapy Support
- Monthly Wellness Fund
- Eye Care Allowance
- £500 Referral Scheme
*Uncovered Group is an Equal Opportunity Employer. We strive to be a diverse workforce, where all can thrive and belong. Uncovered is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.