Customer Care Manager jobs in United Kingdom
Senior Commercial Manager – South West and Wales Region
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Franchise – Community Sales Manager
Job summary
A global workspace provider in London is seeking a Community Sales Manager to oversee daily operations and deliver exceptional customer service. You will lead and inspire a team, promote services to new customers, and create networking opportunities within the community. Candidates should have experience in hospitality or events, strong communication skills, and enjoy engaging with customers.
Benefits
Qualifications
- Experience in hospitality or events preferred.
- Ability to multitask and manage operations effectively.
- Confident in building relationships with customers.
Responsibilities
- Manage daily operations with a focus on customer service.
- Inspire and develop your team.
- Promote the centre to new customers.
- Generate leads through networking events.
- Support members and coordinate welcome activities.
Skills
Tools
Community Sales Manager – Regus. At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
- Manage the day to day running of the centre, focusing on exceptional customer service
- Inspire your team of associates, developing their skills to get the best from each team member
- Promote your centre to new customers and show them how flexible workspace could enhance their business
- Generate leads by delivering engaging networking events within your community
- Lead a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager
- Ensure the reception area is welcoming, assist guests with meeting room setups, WiFi connections and AV systems
- Coordinate with reception and operations to manage move‑ins, welcome kits, badges and keys
- Start the day with a team meeting to plan the day and prepare for operations
- Support members as they arrive, provide tours, and explain centre facilities and membership benefits
- Engage with new members to understand their business needs and identify opportunities for networking
- Support the settling-in of large teams or organisations moving into the centre
- Host networking events and contribute to centre-wide engagement and community building
- We’re looking for someone who can manage a smooth running operation, multitask effectively, and keep a team motivated with a focus on service excellence
- A good communicator who is used to dealing with customers, ideally in hospitality or events
- Confident, approachable and able to build strong relationships with customers
- A great manager who leads by example and can motivate and inspire a team
- Happy taking ownership of problems and finding solutions
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
- Promote your centre to new customers and demonstrate how flexible workspace could enhance their business
- Generate leads by delivering engaging networking events within your community
- A bright and inspiring work environment
- Training and development opportunities
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.