Customer Care Manager

Zizhupark; Chester; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading housebuilder in Chester is seeking a Customer Care Manager for a 12-month fixed-term contract. The ideal candidate should have experience in customer service management, ideally within construction. This role offers a competitive salary of £40,000 - £45,000, a car allowance, and various internal benefits. Start date is planned for January, with interviews happening ASAP.

Benefits

Car allowance

Annual discretionary bonus

Pension scheme

Qualifications

• Experience in a similar housebuilding or construction environment is desirable.
• Line management and customer service management experience in other sectors is acceptable.

Responsibilities

• Oversee a large and experienced Customer Care team.
• Manage customer service operations and ensure staff retention.
• Travel to various locations for site management as needed.

Skills

Customer Service Management

Line Management

Experience in Construction/Housing

Job description

3 days ago Be among the first 25 applicants

The sign of a good business is retention of its staff and that is the case with this 5* housebuilder who’s looking to add a Customer Care Manager to their team. The last time I placed a member into their Customer Care team was way back in 2020 and I ask if … Paul still there? and they said yes, he’s still there, doing really well, 5 years and still going strong, that can’t be bad!

You’ll join a family firm that still holds true to their family values, office‑based but looking after and travelling when needed to test that span from Wrexham to the Wirral, from Merseyside to Manchester and beyond. Although there's no WFH policy, this has tended to suit candidates who are based near and around the Chester, N.Wales or Wirral areas and you’re looking after a large and experienced team of around 10 which included Coordinators, Admins and Customer Care Technicians.

Having worked in a similar housebuild or construction environment is desirable but if you’ve got line management and Customer Service Management experience in a different sector, we can still talk.

It’s for a January start with interview taking place ASAP and the role has come about due to the current manager going on maternity leave. That does mean it’s a 12‑month fixed‑term contract which we know will limit applicants in some cases but those that are interested will get the full range of excellent package available. That is a salary between £40,000 to £45,000, a car allowance of £6,000 and business mileage of 35pence per mile. Pension will be 5% employee / 3% employer and there’ll also be an annual discretionary bonus subject to performance plus a raft of other internal benefits.

They’ll give you everything you need to do at top‑quality job, offering you a great package with perks and the chance to work with NHC Award‑winning Site Managers and a Senior Construction and Customer Care team who, between them, have around 75 years experience working within this business – what did I say about their excellent retention?

Get in touch if you want to progress your career with an excellent package in a business that supports its staff.

Summary

• Customer Care/Customer Service Manager wanted in the West Cheshire/Wales area.
• You’ll be working for a business that has previously been awarded Housebuilder of the Year.
• Ideally you’ll have Customer Service and Line Management experience in housebuild or construction but they’re open to people coming from other sectors.
• The business you’ll be joining is looking to expand 25% in the next 12 months.
• They offer an excellent all‑round package that I think beats most major housebuilders.
• For the right candidate, interviews and offers will be prompt to start in January.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Customer Service
• Administrative and Support Services

If this sounds like an opportunity for you then please press APPLY on this page. I am the Director of Herrera Homes, my name is John Kirkham, and I am acting on behalf of the client. So if you want to contact me directly, please get in touch with me on my usual channels via my direct dial, mobile number or emailing me at work.

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