Ophthalmic Dispensing Assistant Manager | Customer Care

Specsavers; Newport; On-site; GBP 36,000; Full time

Job summary

A leading optical retailer in Newport is seeking an Assistant Manager to enhance customer care and maintain a positive shopfloor environment. In this role, you'll help ensure exceptional service while supporting a dedicated team. Applicants should have a BSc (HONS) in Ophthalmic Dispensing, strong communication skills, and a commitment to customer satisfaction. This position offers an annual salary of up to £36,000 and a variety of benefits, including additional time off for your birthday.

Benefits

Annual salary up to £36,000

Pension scheme with employer contribution

Specsavers Perks portal

Employee support service (WeCare)

Complimentary Headspace subscription

Eyecare and hearcare discounts

Additional paid day off for birthday

Enhanced family leave and company sick pay

Qualifications

• Excellent understanding of the optics and audiology customer journeys.
• Passionate about providing top-notch customer service.
• Strong listening skills.

Responsibilities

• Assist in maintaining a warm, friendly atmosphere in the store.
• Ensure smooth operations on the shop floor.
• Deliver outstanding customer service.

Skills

Customer service

Communication

Teamwork

Education

BSc (HONS) in Ophthalmic Dispensing

Job description

A leading optical retailer in Newport is seeking an Assistant Manager to enhance customer care and maintain a positive shopfloor environment. In this role, you'll help ensure exceptional service while supporting a dedicated team. Applicants should have a BSc (HONS) in Ophthalmic Dispensing, strong communication skills, and a commitment to customer satisfaction. This position offers an annual salary of up to £36,000 and a variety of benefits, including additional time off for your birthday.