Customer Care Assistant jobs in United Kingdom

At Audley Care, we’re proud of the way we’re enriching people’s lives. We help people maintain their independence in their own homes and deliver exceptional, compassionate care that meets CQC requirements.

• Visiting village & community customers daily, following their personal care plan which will include providing personal care and supporting them with day‑to‑day tasks. These could include getting in and out of bed, washing and bathing, help with dressing, assisting mealtimes and preparing drinks, preparing the administration of medication and continence care.
• House duties may include fitness support, health awareness programmes, cooking, laundry, vacuuming, ironing and other housework. In addition, our customers require support when attending medical appointments, collecting prescriptions as well as offering home‑from‑hospital support.
• Encouraging customers to be as independent as possible in all daily activities, including personal care and exercise.
• Liaising with family members where required.
• Respecting customers’ right to dignity and privacy.
• Full compliance with safeguarding policies and behaviours.
• Attending all relevant and compulsory training to continually improve skills and understanding.
• You will be based within the community, so we would prefer you to have a driving licence and access to a vehicle.

• The Audley Academy will support anyone who is new to care, with a full induction programme and support with the completion of their care certificate.
• Audley will also fund the QCF level 2 diploma in Health and Social Care.
• Good level of written and oral English.
• Use of company mobile and app to manage schedules and keep in contact with the care team.
• Ability to accurately complete electronic daily logs to reflect the care plans and follow any medication instructions.
• Good knowledge of the local area.
• Personal presentation and hygiene should be to a high standard, including cleanliness of the uniform and ensuring jewellery, nails and hair are in line with company policy.
• Ability to prioritise and manage time effectively while being adaptable where needed to meet different customer requirements.
• Acts as a role model through impeccable customer, owner and team member service.

• Flexible working hours so you can carry on with commitments outside of work.
• 45p per mile paid to cover travel and petrol costs.
• Excellent training programme in place including mandatory training and the option to undertake your NVQ Level 2/3 in Health and Social Care.
• Company pension scheme, with a 5% company contribution.
• 28 days holiday (inclusive bank holidays).
• 50% discount on food and drinks at all of our restaurants nationwide.
• Guest suites at staff rates at all of our luxury villages nationwide.
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme.
• Refer a friend bonus scheme.
• Free uniform and a lot more.

Entry level

Full‑time

Other

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’.