Customer Care Assistant jobs in United Kingdom

Main area Neonatal Grade NHS AfC: Band 5 Contract Permanent Hours Part time - 30 hours per week (Nights/days/weekends) Job ref 370-NAM5NEO-869

Employer Warrington and Halton Teaching Hospitals NHS Foundation Trust Employer type NHS Site Warrington and Halton Hospital Town Warrington Salary £31,049 - £37,796 Per Annum, Pro Rata Salary period Yearly Closing 12/01/2026 23:59

We are looking for enthusiastic, qualified band 5 nurses to join our team. You will be an RN/RSCN/-Child ideally with a neonatal qualification specialty or a minimum of 6 months current neonatal experience.

You will have a positive attitude and be able to provide excellent clinical, compassionate care, with a willingness to learn.

You will be able to work well independently and within team and support junior staff as well as pre-registration student nurses.

The neonatal unit at Warrington and Halton NHS foundation trust has 14 cots, 2 ITU, 4 HDU and 8 special care cots located in 2 rooms. We have recently expanded our service to include transitional care cots based on the post natal ward to reduce term admissions and separation of mothers and babies.

We are part of the Cheshire and Merseyside Network. We accept referrals from all networks as our location close to the M6, M56, M62 makes us ideally situated for this.

As a team we are committed to recruiting staff who uphold our values and deliver excellent care, therefore there are opportunities for you to undertake a quality role in an area of interest and participate in network specialist interest groups, which will both enhance your own professional development and improve care for babies and families.

We actively promote family integrated care and have an excellent infant feeding and safeguarding team and look forward to developing our services further by working towards accreditation in the relevant areas.

• The post holder: Should have excellent clinical knowledge and skills and a commitment to delivering high quality, family integrated care.
• Will be reliable and flexible.
• Will have excellent communication skills.
• Should be confident in their approach, show initiative and be organised.
• Has the ability to motivate themselves and others and be personally and professionally mature.
• Will contribute and commit to promoting a positive team-based attitude.
• Will be committed to on-going learning and development and be willing and open to embracing positive change and transformation.

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.

Role Summary

To assist the Ward/Department Manager in creating and maintaining an environment in which members of the ward/department team can contribute to the maximum of their ability in providing a high standard of care, staff welfare and staff training.

FULL JOB DESCRIPTION ATTACHED

• Clinical experience in specialty or related area within the last four years
• RGN, RSCN or RN (Adult or Child)
• Post-registration qualification in neonatal specialist area (ENB 405 or equivalent)
• Ability to communicate in a variety of settings with patients of varying levels of understanding.
• Ability to communicate unpleasant and sensitive information.
• Able to present written information in a logical manner.
• Basic IT skills in word processing and spreadsheets
• Knowledge on NWNODN

• Post-registration qualification in neonatal specialist area (ENB 405 or equivalent)
• Experience at a level 3 unit

• Participated in service development and implementation of change

WHH hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship, there is a minimum set of criteria that must be met and not all roles are eligible. You can find more information on the Government website

Please review your eligibility and the eligibility of the role before submitting your application.

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

This vacancy is due to close on the advertised date. However, we reserve the right to close the vacancy early should we receive a high volume of suitable applications. We recommend submitting your application as soon as possible.