Customer Care Assistant jobs in United Kingdom

Build your future with a global leader in smart, sustainable building solutions.

At Johnson Controls, we’re transforming the way buildings operate through cutting-edge technology and trusted partnerships. We’re looking for a results-driven Account Manager to join our Major Projects team, focused on securing fire detection and electronic security installation projects with M&E Contractors.

As an Account Manager, you’ll be responsible for driving sales across a defined territory by developing strong relationships with M&E contractors. You’ll lead the full sales cycle—from identifying opportunities and conducting building surveys to collaborating on system design and closing deals.

You’ll work closely with our internal teams, including Business Development Managers, Surveyors, Designers, and Estimators, to deliver tailored solutions that meet customer needs and exceed expectations.

• Manage and grow contractor accounts within your region
• Identify and qualify project opportunities, presenting technical solutions to senior stakeholders
• Drive sales performance and manage leads using Salesforce
• Collaborate with technical teams on complex proposals
• Focus on pipeline growth, conversion improvement, and achieving defined sales targets

Required:

• Proven experience in account management, specification sales, project sales, or estimating within the M&E contractor network
• Strong understanding of the contractor bid process
• Background in B2B technical solution sales
• Excellent communication and stakeholder engagement skills
• Ability to work independently and manage multiple priorities
• Full UK driving licence

Preferred:

• Experience with fire and security systems and relevant standards
• Understanding of the construction sector and contracting route to market
• Ability to survey buildings and design fire/security systems
• Familiarity with Salesforce.com or similar CRM platforms

At Johnson Controls, we invest in our people. You’ll benefit from:

• Competitive salary, company car, and commission
• Accelerated commission scheme for overachievement
• Paid holidays and sick leave
• Comprehensive benefits, including:
  • Pension and life assurance
  • Employee Assistance Programme
  • Referral bonuses
  • Discounts on high street brands and Johnson Controls products
  • Cycle-to-work scheme
• Extensive training and development opportunities
• Collaborative, high-performing team culture

Clear career progression through structured career ladders