Customer Care Assistant jobs in United Kingdom

Socially Powerful is a global social media marketing agency offering bespoke, end-to-end services to our clients. Our rapidly growing team of creatives, strategists, designers, editors, and account managers work together to create impactful content for our list of global brands, covering FMCG, fashion, beauty, and tech. Our agency is seeking an enthusiastic individual to join our Accounts team and work to deliver exceptional campaigns with our current and forthcoming clients.

Account Management sits at the heart of the agency, and in this role, meaning you will work closely with every department as well as a variety of client-side stakeholders to independently and proactively lead some of our large accounts – becoming their trusted point of contact.

We are seeking a driven individual who is passionate about influencer and performance marketing and is ready to take the next step in their career. In this role, you will receive first-class on-the-job training to aid your personal development, all whilst working across a range of exciting clients, from beauty to tech to finance.

• End-to-end management of infl uencer and social campaigns, including writing infl uencer briefs, infl uencer outreach, negotiation and onboarding, supporting with client communications and post campaign analysis.
• Execution of multiple campaigns simultaneously, liaising with your campaign teams constantly to stay up-to-date on the progress of each campaign and fl agging any concerns or potential issues to the team as soon as possible, alongside suggested solutions.
• Sharing clear and thorough updates and reporting with clients regularly over email, phone calls and face-to-face meetings, while providing recommendations and expertise at every stage of the campaign.
• Applying your expertise in performance marketing to optimise campaigns, monitor key metrics, and provide data-backed insights for continuous improvement.
• Presenting clearly and confidently to key stakeholders in pitches, kick-off meetings and post-campaign analysis meetings.
• Identify opportunities for expanding existing client relationships and contribute to new business growth through upselling and referrals.
• Supporting on new business proposals and working with the wider Accounts team to develop bold and effective creatives that are informed by competitive and consumer trends to help achieve clients’ campaign objectives.
• Attending creative brainstorming sessions, kick-offs, and team meetings, and contributing ideas.

• 2+ years of experience working within influencer marketing or social media marketing.
• Genuine passion for social media, influencer, and Performance Marketing.
• Ability to present confidently to stakeholders at all levels, to ultimately grow accounts.
• Exceptional organisation and ability to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment, while always maintaining an eye for detail.
• Ability to stay calm under pressure and deal with problems in a logical and efficient way.
• Excellent communication skills and the ability to tailor communication and build relationships with stakeholders at all levels, both internally and externally.
• Demonstrable experience delegating and prioritising an ever-changing workload.

• Hybrid working with 3 office days required
• Enrollment in Socially Powerful’s bonus scheme upon completion of probation
• 25 days paid annual leave per year
• Free-to-use office gym
• Pet-friendly office
• Annual company trip abroad (based on meeting revenue targets)
• Summer & Christmas parties, plus regular team and company-wide socials
• Company social football team
• Professional development and growth opportunities
• Opportunity to work in a dynamic and growing agency