Customer Account Manager

Avalara, Inc.; City of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading tax technology company is seeking a Customer Account Manager to drive sales in the EMEA region. You will manage relationships, forecast sales, and collaborate with the Customer Success Team. The ideal candidate has 2+ years in sales, knowledge of VAT, and fluency in English and French. This role offers a hybrid work model with opportunities for professional growth and a competitive compensation package.

Benefits

Great compensation package

Paid time off

Private medical insurance

Life and disability insurance

Bonuses for eligible employees

Qualifications

• 2+ years' experience in B2B selling of managed services, SaaS software, or VAT related services.
• Experience establishing communication and engagement with customers.
• Territory and account planning discipline.

Responsibilities

• Establish and grow professional relationships and networks.
• Manage a pipeline of cross-sell and upsell opportunities.
• Deliver engaging sales presentations and webinars.

Skills

Experience in a quota-carrying sales role

Knowledge of Indirect Tax or VAT

Fluency in English and French

Experience balancing multiple sales opportunities

Communication and engagement with customers

Tools

Salesforce

Job description

Overview

We are looking for a Customer Account Manager to join our Enterprise Customer Account Management Team to make an outstanding contribution to the growth of our regional sales capability.

You will operate as part of a passionate and successful team, our Customer Account Managers sell Avalara's complete range of Tax Technology solutions and services to our customers in the EMEA region, and working with our Customer Success Team to gain intimate knowledge or our customers business and deliver an excellent experience.

You will work on a hybrid basis with expectations of 1-2 days per week from our London office and you will report into the team manager.

Responsibilities

• Establish and grow professional relationship and network with users at all levels, up to the executive level
• Build lead generation campaigns and use networking opportunities and technologies to increase sales with existing ecommerce, retail, software projects requiring tax or cross-border compliance solutions
• Manage a pipeline of cross-sell and upsell opportunities within a set of existing accounts and achieve/exceed monthly booking goals
• Provide sales forecasts and risk analysis using Salesforce
• Deliver engaging sales presentations and webinars
• Negotiate contracts, pricing, and service fees to create a win-win scenario for all parties involved
• Collaborate with a Customer Success Manager to ensure customer satisfaction and retention

Qualifications

• Experience in a quota-carrying sales role
• Knowledge of Indirect Tax or VAT
• 2+ years' experience in B2B selling of managed services, SaaS software or VAT related services
• Experience establishing communication and engagement with customers, while coordinating efforts, sharing information, and addressing any internal issues or concerns related to the accounts
• Territory and account planning discipline
• Experience balancing multiple sales opportunities
• Curious and comfortable in a dynamic work setting
• Specialised knowledge of the retail, software, logistics, finance, accounting, or tax industries would be a distinct advantage
• Fluency in English and French

Avalara AI and Culture

Avalara is an AI-first company.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversify

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we\'re a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.