Customer Care Assistant jobs in United Kingdom

Office based role from our Bournemouth location

Established in 1986, Arrow Industrial Group has grown to become one of the UK’s leading providers of industrial doors, automatic entrance doors, loading bays, gates and barriers. We service our valuable customer network from our 2 Yorkshire factories alongside our UK Regional Business Centres. Our products include commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi speed doors, traffic doors, fire shutters/smoke curtains and other types of automatic gates and barriers.

Are you looking for the opportunity to play a crucial role in expanding an existing portfolio of customers? This role will require an individual who has huge amounts of tenacity to drive lead generation to identify new business opportunities as well as having the skills to upsell and cross-sell into an existing portfolio of customers.

We are an expanding service led business, with customer service at the heart of everything we do. If you are passionate about delivering service to your customers then this role could be for you.

• Actively generating leads by telephone, email and social media
• Outbound calling and qualifying leads, developing a sales pipeline
• Working through specific targeted sales campaigns to uncover new business sales opportunities
• Identify and exploit new sales opportunities managing these through the sales process to conclusion
• Maintain high levels of customer service with a core of existing customers, adding value by cross selling other products and services, increasing share of wallet
• Arrange qualified sales appointments, passing these to the field based team for survey and quote
• On sending out a quote/proposal, follow up with the customer and negotiate to secure new business
• Develop business relationships with new and existing clients to maximise sales opportunities
• Has some aptitude to understand simple technical specifications
• Manage sales pipeline through our CRM system – HubSpot
• Logging all Customer Relationship contact within HubSpot, along with coordination & admin
• Work closely with the wider sales team in the South as well as supporting the local operational team, becoming a key member of a very strong successful team
• Liaise with internal teams to provide unified customer service

• Able to demonstrate our core values of trust, respect, openness and team work
• Highly self-motivated and friendly collaborator who can build effective relationships with our customers and regional teams
• Proven track record in lead generation and prospecting
• Has some experience in managing a portfolio of customers and can demonstrate ability to upsell and cross sell into existing customers
• Opportunity for internal progression further into more senior sales roles in the future
• Strong negotiator with excellent customer service skills and ability to close
• Enthusiastic communicator who can engage with customers and sell the benefits of our products and services
• Experience of managing a wide portfolio of customers at various stages of onboarding
• Strong IT skills with experience of CRM platforms, MS applications and SAP
• Previous system experience of HubSpot and SAP Business One would be advantageous
• Excellent communication and problem-solving skills
• A flexible approach and ability to assist in any tasks assigned by the business
• Must be a team player and work collaboratively with a number of individuals all highly motivated to succeed

• Basic Salary up to £30k per year OTE £38,000 plus benefits (Including uncapped commission scheme)
• Starting holidays of 22 days per year plus bank holidays (holidays increase with service)
• Westfield Health Cashback Scheme including rewards discount scheme and gym discounts
• Paid birthday’s off each year
• 3% Employer Pension contributions
• Employee recommendation schemes available to reward great colleagues

If this sounds like the role for you, then click apply, attach your CV and we will contact you for a confidential chat. Shortlisted candidates will be contacted within 2 weeks of applying. Direct applicants only, no agencies

Arrow is the UK’s leading independent industrial door supplier. Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications.

1 Park Mill Way
Clayton West
Huddersfield
HD8 9XJ