Customer Care Advisor jobs in United Kingdom

Croudace Homes is a family-owned housebuilder with a proud heritage dating back to 1946. Operating across the Southeast of England from our regional offices in Caterham, Letchworth, and Theale, we are committed to building high-quality homes and careers. Our reputation is built on trust, attention to detail, and a passion for creating communities that stand the test of time. At Croudace, we believe that a solid foundation starts with the right people. We foster a culture of open communication, respect and continuous growth, listen to our people, celebrate contributions at every level, and provide meaningful development opportunities. With a strong focus on well-being and work-life balance, we create an environment where our employees feel valued, motivated, and empowered to succeed because when our people thrive, so does our business. We\'re proud of our low staff turnover and long employee tenures, which reflect the positive experience of working at Croudace.

We are currently looking for a motivated Sales Consultant to join our professional Sales team for our site in Storrington, West Sussex.

We\'re looking for a motivated and customer-focused Sales Consultant to promote our range of new build homes and support buyers through every step of the journey, from enquiry to exchange. You\'ll develop strong product knowledge, respond promptly to enquiries, and deliver an excellent customer experience throughout the sales process. Responsibilities include progressing reservations to exchange, maintaining regular contact with purchasers, conducting pre-completion inspections with the site team, and ensuring the Marketing Suite and Show Homes are always impeccably presented. You\'ll also work with the Sales Manager to recommend pricing strategies that support timely sales. With a passion for delivering outstanding customer service, you\'ll play a key role in turning dream homes into reality.

Previous sales experience gained within the new homes industry. Excellent communication and relationship building skills, along with a passion for the business and the desire to act as an ambassador for the Company. A highly organised approach, flexibility, reliability, resilience and the ability to effectively manage your own workload. The ability to work 9.45am - 5.00pm including weekends.

At Croudace Homes, we believe our people are our greatest asset—and we\'re committed to rewarding and supporting them. In return for your skills and dedication, you\'ll receive a competitive package that includes (role dependant):

• 26 days holiday, increasing with service, plus an additional day off to celebrate your birthday
• Generous Pension Scheme with up to 10% employer contribution
• Discretionary bonus to recognise your performance and contribution
• Wellbeing benefits: discounted gym membership, a health cash plan (with cover for children), private Bupa healthcare (based on role & service length), mental health support via our EAP programme including access to counselling, bi-annual health checks
• Life assurance cover of up to 8x your annual salary
• Up to three paid volunteer days each year to get involved in meaningful community projects
• Training and development opportunities, including support for professional memberships and continued career progression
• Enhanced Family Friendly leave options, recognising that starting or growing a family takes many forms

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Construction