Care jobs in United Kingdom
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Platform Customer Care Assistant — 24/7 Shifts
Job summary
A UK train operating company is seeking a Platform/Gateline Assistant to provide outstanding customer service at stations. The role involves assisting passengers with tickets, ensuring safety, and maintaining a welcoming environment. Ideal candidates will possess strong customer service skills and a proactive approach to customer needs. This full-time position requires 35 hours of work per week and involves shift work, including Sundays.
Benefits
Qualifications
- A proactive customer approach with the ability to support the team.
- Exceptional levels of customer service in all situations.
- Experience managing customers effectively in challenging environments.
Responsibilities
- Assist passengers with tickets and provide general advice.
- Deliver high-quality service and information to customers.
- Maintain a safe and attractive station environment.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.