Customer Service Advisor (Maternity Cover) - Chadderton - VPS

Vps Jobs; Chadderton; On-site; GBP 22,000; Part time

Job summary

A leading service provider is seeking a Customer Service Advisor to cover maternity leave in Chadderton. The role involves responding to customer queries, managing administrative processes, and ensuring high service levels are maintained. Candidates should have at least 6 months of customer service experience, strong communication skills, and be able to navigate a fast-paced environment. The position is part-time, requiring 32.5 hours per week, and offers a salary of £21,431.73 per annum.

Benefits

Enhanced Family Leave

Colleague Recognition Scheme

Free Level 1 Health Care Cash Plan

Qualifications

• Minimum of 6 months’ experience in a customer service role.
• Strong customer service experience within a fast-paced environment.
• Ability to build strong working relationships across teams.

Responsibilities

• Respond to customer queries within agreed timeframes.
• Manage the administration of quotes, purchase orders, variations, and completions.
• Provide real-time customer updates via phone, email, and customer portals.

Skills

Customer service experience

Multitasking

Communication skills

Organisational skills

Microsoft Office

Job description

Customer Service Advisor (Maternity Cover)

Customer Service Advisor (Maternity Cover)

Location: Chadderton
Contract: Fixed Term Contract – Maternity Cover
Hours: Part Time – 32.5 hours per week
Salary: £21,431.73 per annum (actual salary – already pro rata)
Contract Dates: February 2026 – January 2027

About the Role

We are recruiting a Customer Service Advisor to provide maternity cover.

This role is business-critical, as the postholder will take responsibility for triage and day code management, while also supporting completions and managing incoming customer calls throughout the day. You will be a key point of contact for customers, ensuring properties remain safe and secure and that service levels are consistently met.

Key Responsibilities

• Respond to customer queries within agreed timeframes to ensure properties remain safe and secure
• Accurately capture sales, billing, and site contact information
• Manage the administration of quotes, purchase orders, variations, and completions
• Provide real-time customer updates via phone, email, and customer portals
• Record all customer communications and interactions accurately within internal systems
• Escalate and resolve issues and complaints effectively
• Support internal teams to enhance the end-to-end customer journey
• Share product and service information with customers
• Manage time and priorities effectively in line with business requirements

Skills & Experience Required

• Minimum of 6 months’ experience in a customer service role
• Strong customer service experience within a fast-paced environment
• Ability to build strong working relationships across teams
• Excellent written, verbal, and listening communication skills
• Strong organisational skills with the ability to multitask
• Competent in Microsoft Office applications
• Ability to work to deadlines and perform under pressure
• Experience delivering full end-to-end customer support
• Knowledge of the security or vacant property services industry
• Enhanced Family Leave
• Colleague Recognition Scheme
• Length of Service Recognition Scheme
• Free Level 1 Health Care Cash Plan (with upgrade options)
• Employee Assistance Programme
• Flexible Savings & Affordable Loans Scheme
• Performance-driven, people-focused culture
• Internal development and progression opportunities