Platform Customer Care Assistant — 24/7 Shifts

Govia Thameslink Railway; Haywards Heath; On-site; GBP 25,000 - 29,000; Full time

Job summary

A UK train operating company is seeking a Platform/Gateline Assistant to provide outstanding customer service at stations. The role involves assisting passengers with tickets, ensuring safety, and maintaining a welcoming environment. Ideal candidates will possess strong customer service skills and a proactive approach to customer needs. This full-time position requires 35 hours of work per week and involves shift work, including Sundays.

Benefits

Free travel on our network

Privilege rate oyster card

Up to 75% off travel on other TOCs

Final salary pension

Comprehensive training opportunities

Qualifications

• A proactive customer approach with the ability to support the team.
• Exceptional levels of customer service in all situations.
• Experience managing customers effectively in challenging environments.

Responsibilities

• Assist passengers with tickets and provide general advice.
• Deliver high-quality service and information to customers.
• Maintain a safe and attractive station environment.

Skills

Proactive customer approach

Exceptional customer service

Effective communication

Customer management in difficult environments

Decision making

Job description

A UK train operating company is seeking a Platform/Gateline Assistant to provide outstanding customer service at stations. The role involves assisting passengers with tickets, ensuring safety, and maintaining a welcoming environment. Ideal candidates will possess strong customer service skills and a proactive approach to customer needs. This full-time position requires 35 hours of work per week and involves shift work, including Sundays.