Assistant Customer Service jobs in United States

## Job Description**Position: Sales Advisor - 24 hours per week****Location: Samsonite store, Bicester Village,** **112 Pingle Dr, Bicester OX26 6EU****Availability: June 2025****Job Purpose:*** Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.* Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.**Principal Accountabilities:****Customer Service/Sales*** Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.* Introduce selling benefits and various features of merchandise range.* Maximise sales through detailed product knowledge and add on sales* Be knowledgeable about store layout, products and stock availability.* Deal with customers in a cheerful, polite and efficient way, always considering their needs.* Handle customer complaints and phone queries tactfully in line with Company Policy.* Process transactions in an efficient and professional manner always adhering to Company Procedures.* Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered.* Maintain awareness of sales promotions, incentives and product brochures* Be aware of all sales figures, targets and commission on a daily/weekly/period basis.**Stock/Merchandising*** Process deliveries and communicate any discrepancies under and over in an efficient manner.* Ensure backup stock and stockrooms are kept in order.* Be knowledgeable of all products (current and new) and selling benefits.* Assist in layouts and maintenance of merchandising and internal displays.* Read and action relevant Head Office communication* Assist in stock counts as directed by Store Manager.**Security*** To ensure that any security issues are acted upon where possible and reported to Management.* To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.**House Keeping*** Maintain high standards at all times within the branch.* Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock**Operations /Administrative Duties*** Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.* Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.* Open and close the store following Company Procedures.* Carry out stock and personnel administration as directed by Management.**Attendance*** To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.* If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.* If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.* Any LOSS of business time must be made up and discussed with manager.* To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.* To adhere to company attendance policy**Appearance*** Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.**Health & Safety*** Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.* Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.**Additional Responsibilities** To perform duties of a similar nature as required and directed by Management.**Skills required:*** Constant standing, bending, frequent lifting of luggage up to 15 kilos.* Computer literate* Previous experience in retail* Ability to work under pressure* Team player and motivator* Target driven* Brand sensibility* Good command of English* Flexibility- Display Work Location Samsonite Bicester Store (FOS)