Assistant Customer Service jobs in United States

This range is provided by Strike Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Strike Digital

Founder at Fulfilled Talent (eCommerce Specialist Recruitment) & Host of the Unfulfilled podcast ️

Here at Strike Digital, we are an award-winning and rapidly scaling e-commerce-focused agency based out of Dublin, Ireland. We are again expanding our team and we are specifically looking for an individual who fits our team and can add to our current team of experts. We have outlined what we would love to see in any applicant in the below qualifications and descriptions of the role.

• Passionate about e-commerce and digital marketing.
• Bachelor\'s degree or equivalent practical experience.
• Proven experience directly managing client budgets and scaling businesses online.
• Minimum of three years of experience with Google Ads.
• Ability to speak and write in English fluently.
• Ability to manage and maintain client relationships over long periods.
• Excited for the opportunity to scale E-Commerce businesses across the globe.

Preferred qualifications:

• Demonstrated business acumen, with the ability to develop strategic narratives and industry-specific expertise.
• Previous agency experience.
• Ability to strategically assess and solve customer needs via communication techniques, including effective questioning, and objection handling.
• Ability to manage multiple projects at a time while paying attention to details.
• Ability to be proactive and to inspire, motivate, and work well with a team.

Responsibilities include:

• Continuously optimising and pro-actively managing Google Ads accounts.
• Maintaining regular communication with clients via calls, emails, and Slack.
• Identifying opportunities to expand and improve account performance.
• Sharing knowledge and experience with team members for mutual growth and development.
• Keeping a positive attitude towards work, colleagues, and life.

As a Google Account Manager for Strike Digital, you will be managing multiple accounts on Google Ads across multiple industries. This will involve creating, optimising & managing campaigns for Strike Digital’s clients. Our Google Account Manager will be someone who is confident in their ability to obtain positive results on the platform, can demonstrate the right solutions for the right objectives, and can showcase their excellent communication and objection-handling skills in client meetings. We are looking for someone who brings big energy and enthusiasm to every interaction, with both clients and colleagues.

Businesses that partner with Strike Digital come in all shapes, sizes and market caps, and no one advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow.

Using your relationship-building skills, you provide top-calibre client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Strike Digital’s key clients and understand how our range of service offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users and positively impact their bottom-line revenue.

*Please note this is a fully remote-working position.

*Successful candidates must be able to provide their own equipment to work, laptop required.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Advertising
• Industries: Marketing Services and Advertising Services

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