Assistant Customer Service jobs in United Kingdom

Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.

Numan is transforming health: we’ve built a cutting‑edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.

To deliver on our transformative mission, we are guided by our 5 company values:

• Patients first.
• Learn Fast.
• Own the quality.
• Succeed together.
• Care deeply.

Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!

We are seeking a Senior Commercial Manager to drive growth and performance within a key business unit of our Obesity category.

This role combines P&L ownership with strategic leadership. You will act as the commercial and strategic owner of your business unit, accountable for both the financial results and long‑term strategy, while collaborating closely with Product, Marketing, and Tech to bring that strategy to life.

Reporting to the Commercial Director (Obesity), you will define the target markets and winning approach for your customer segment. As the commercial anchor for a cross‑functional team, you will ensure alignment across Product, Marketing, and Operations to deliver on your business objectives.

• Leading the P&L for your business unit, using commercial levers to achieve revenue, margin, and retention goals.
• Defining the strategy and value proposition for your segment, including pricing, packaging, and service design.
• Collaborating across Product and Tech to ensure roadmaps align with your commercial vision.
• Partnering with Clinical, Operations, and Customer Care teams to create a seamless and supportive patient experience.
• Building data‑informed business cases covering market sizing, commercial models, and investment requirements.
• Translating strategy into clear priorities across Product, Marketing, Finance, and Operations.
• Driving day‑to‑day performance while shaping longer‑term growth for your proposition.

• Extensive experience driving commercial performance and influencing business outcomes.
• Prior experience combining strategic thinking with hands‑on execution, ideally in consulting, scale‑ups, or high‑growth health/tech environments.
• A business‑owner mindset, confident in interpreting financials and understanding performance drivers.
• The ability to collaborate effectively across multiple teams and build consensus.
• A patient‑ and customer‑centred approach, able to identify friction points and improve experiences.
• Strong analytical skills, comfortable building models or business cases that inform decisions.
• Initiative and proactive problem‑solving, balancing strategy with execution.

• Experience in healthcare, consumer health, or regulated environments.
• Exposure to commercial model design, new market entry, or proposition development.
• Familiarity with working with clinical teams or patient pathways.
• Experience shaping product strategy in partnership with Product and Tech teams.

• 📈 Share options.
• 🏖 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
• 🩺 Health insurance with Vitality.
• 🧸 Enhanced maternity and parental leave.
• 🐥 Nursery benefit provided by YellowNest.
• 💼 Employee assistance programme (access to therapy, financial planning and discounts).
• ⚖️ Generous pension (includes both employee and employer contributions).
• 💻 Flexible working options, including a dog‑friendly office in Farringdon.
• 📚 Personal training and development budget via Learnerbly.
• 👟 Wellhub membership, giving you access to over 2,000 locations in the UK.
• ☕️ Free office snacks including breakfast items, soft drinks, tea and coffee.
• 🚲 Cycle to work scheme.
• 🚆 Season ticket loan.
• 🛑 Discount on Numan products for your friends and family.
• 🤲 Paid volunteering days.
• 📅 An additional 2 weeks off once you reach your 5th anniversary with Numan.

At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.

We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.

Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.