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Customer Service Planner (Operations - Customer/Administration)
Job summary
A leading property services company in Greater London is seeking a Customer Service Planner. This full-time role involves managing calls, scheduling appointments, and ensuring satisfaction while meeting contractual service levels. The ideal candidate will have experience in customer service and planning, excellent communication, and administration skills. Benefits include a bonus scheme, enhanced pension plan, and various employee perks.
Benefits
Qualifications
- Experience in social housing or similar field required.
- Ability to plan and sequence works effectively.
- Strong administration and computer skills necessary.
Responsibilities
- Liaise with clients to schedule appointments and ensure SLAs are met.
- Manage high volumes of calls and complex repairs.
- Use in-house scheduling system to allocate resources effectively.
Skills
Reference - MSPS198539
Expiry date - 15/01/2026
Location - Chingford, London
Salary - £28,809.86
Fixed Term Contract – 6 Months - Full Time
We are looking to recruit a Customer Service Planner to join our team, based from our office in Chingford, London.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.
Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
- Customer Service and Planning experience in social housing or similar.
- Technical background would be advantageous.
- Planning knowledge of what works can be sequenced or can be undertaken concurrently.
- Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
- Good Administration skills and computer skills.
- Good communication skills e.g. ability to communicate with different stakeholders at different levels.
- Passionate about service delivery and customer satisfaction.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.
MSPS are proud to support the resettlement of armed forces personnel.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.