Insurance Customer Service Adviser - Colchester

NFU Mutual Group; Colchester; On-site; GBP 25,000 - GBP 27,000; Full time

Job summary

A well-established insurance agency in Colchester is seeking a dedicated Customer Service Adviser. This full-time role offers a salary between £25,000-£27,000 plus bonuses. You will provide exceptional service, handle inquiries, and promote our insurance products. Strong communication skills and experience in motor or home insurance are essential. Training and support for professional development will be provided. Apply now to join a dynamic team focused on customer satisfaction.

Benefits

25 days holiday plus bank holidays

Free parking

Company Pension Scheme

Training and development opportunities

Support for CII qualifications

Qualifications

• Experience in motor/home insurance is essential.
• Effective written and verbal communication skills.
• Proficient IT user with good interpersonal skills.
• Ability to manage workload and prioritize tasks.
• Enjoy working as part of a small team.

Responsibilities

• Provide exceptional customer service and manage enquiries.
• Handle insurance quotations and sales tasks.
• Maximize inbound/outbound sales opportunities.
• Process customer policy amendments.
• Record and manage customer leads.

Skills

Customer service

Communication

Insurance knowledge

Problem solving

Education

Minimum of 5 GCSEs including Maths and English

Tools

Microsoft Dynamics

Job description

A well-established insurance agency in Colchester is seeking a dedicated Customer Service Adviser. This full-time role offers a salary between £25,000-£27,000 plus bonuses. You will provide exceptional service, handle inquiries, and promote our insurance products. Strong communication skills and experience in motor or home insurance are essential. Training and support for professional development will be provided. Apply now to join a dynamic team focused on customer satisfaction.